Subject: Ticket Assigned - Conversation with eiman
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 16 Jan 2022 16:56:39 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with eiman eiman                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  eiman Bot:  Hi Eiman ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9540040021 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0563003117            08:46 PM, 16th Jan                   mayar                   Hi Eiman,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           08:46 PM, 16th Jan                     eiman                    Hello Mayar.. Hope you're having a good evening           08:47 PM, 16th Jan                     eiman                    Just wanted to ask about my last order           08:47 PM, 16th Jan                     eiman                    I chose pick up from the nearest store           08:48 PM, 16th Jan                     eiman                    But I really need the item by tomorrow morning max.. Is there any way I can request for a fast processing service or something?           08:49 PM, 16th Jan                   mayar                   We request you to please allow us some time to check your details and back to you, stay with us           08:51 PM, 16th Jan                     eiman                    Sure thanks           08:51 PM, 16th Jan                   mayar                   We'd like to confirm you that order has not been placed successfully as the payment from your credit card used has been unsuccessful.  Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.  If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.           08:53 PM, 16th Jan                   mayar                   We would like to inform that click and collect orders are usually delivered to the stores and are ready to pick-up within 2 - 3 working days. You’ll receive an SMS and an email when your order is ready for collection.           08:54 PM, 16th Jan                   mayar                   Is there anything else i can help you with?            08:55 PM, 16th Jan                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:56 PM, 16th Jan                     eiman                    I'm sorry but I didn't get the part where u said my order wasn't placed           08:56 PM, 16th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3773972