Subject: Ticket Assigned - Conversation with hello
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 16 Jan 2022 16:48:41 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hello hello                    Bot:  Hi again! Bot:  Please enter your name Customer:  hello Bot:  Hi Hello ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Bahrain Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0097336778892            08:19 PM, 16th Jan                     hello                    I have received a wrong item           08:20 PM, 16th Jan                   Ziena                   Hi, I'm Zina, how can I help you today?           08:20 PM, 16th Jan                     hello                    Hello           08:20 PM, 16th Jan                     hello                    I have received a wrong item           08:20 PM, 16th Jan                     hello                             08:20 PM, 16th Jan                     hello                    I ordered size 13-14Y and received 10-11Y           08:21 PM, 16th Jan                     hello                    Hello?           08:22 PM, 16th Jan                   Ziena                   We apologize once again for this inconvenience.           08:24 PM, 16th Jan                   Ziena                    We request you to please share with us your exact order number so that we assist you with this accordingly.           08:24 PM, 16th Jan                     hello                    Order number 7337721680           08:24 PM, 16th Jan                     hello                    This is it           08:24 PM, 16th Jan                   Ziena                   Thank you for sharing the order details. Please allow me a moment to check this for you.           08:25 PM, 16th Jan                     hello                    Go ahead           08:26 PM, 16th Jan                   Ziena                   Please note that you can return products within 14 days by using one of the following options: 1- You can contact our customer support team at (8006927) to book an appointment to receive the product to be returned. 2- You can also book an appointment for receiving the returned product online by logging in to your account and going to the order history and then clicking on “Order Number” from this page (https://www.centrepointstores.com/bh/en/) and choosing the products you want want to return it. 3- You can visit the nearest branch of (Centerpoint) and return the product to the branch.           08:26 PM, 16th Jan                   Ziena                   Is there anything I can help you with?           08:28 PM, 16th Jan                   Ziena                   Hi, I'm not getting a response from you. Are we still connected?           08:30 PM, 16th Jan                     hello                    I followed the steps in no. 2           08:31 PM, 16th Jan                     hello                    When I clicked on the product I want to return I couldn't find the option to return           08:32 PM, 16th Jan                   Ziena                   Could you please provide us with the name of the product as it is on the website so that we can assist you better.           08:33 PM, 16th Jan                     hello                    https://www.centrepointstores.com/bh/en/Kids/Clothing/Boys/Tops/MOTHERCARE-XYZ-Graphic-Print-T-shirt-with-Long-Sleeves/p/163886246           08:35 PM, 16th Jan                     hello                    XYZ Graphic Print T-shirt with Long Sleeves           08:35 PM, 16th Jan                   mayar                   we have created return for item # XYZ Graphic Print T-shirt with Long Sleeves           08:38 PM, 16th Jan                     hello                    Ok I just received a text           08:38 PM, 16th Jan                     hello                    Thank you           08:38 PM, 16th Jan                     hello                    But will I have the correct item also delivered?           08:38 PM, 16th Jan                   mayar                   no,           08:43 PM, 16th Jan                   mayar                   please note the courier partner may take up to 3 - 5 business days to arrange the collection. They will contact you on the following contact number when arranging the collection with you: . If the collection has still not been done after allowing that time please do get back to us and let us know, we will be happy to assist you further.           08:43 PM, 16th Jan                   mayar                   Is there anything else i can help you with?            08:43 PM, 16th Jan                     hello                    Will I be refunded?           08:43 PM, 16th Jan                   mayar                   the amount you paid online will be refunded back to your original payment method           08:46 PM, 16th Jan                   mayar                   after collec items from you           08:46 PM, 16th Jan                   mayar                   Is there anything else i can help you with?            08:46 PM, 16th Jan                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:48 PM, 16th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3773941