Subject: Ticket Assigned - Conversation with excuse me
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 15 Jan 2022 20:17:20 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with excuse me excuse me                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  excuse me Bot:  Hi Excuse Me ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Kuwait Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0096560734249            12:04 AM, 16th Jan                   mayar                   Hi ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           12:05 AM, 16th Jan                     excuse me                    please I want to cancel my online orders           12:05 AM, 16th Jan                   mayar                   Could you please share your order number so that I can assist you further?           12:06 AM, 16th Jan                     excuse me                    The number my order 8135838890           12:06 AM, 16th Jan                     excuse me                    Are you there please ???           12:08 AM, 16th Jan                   mayar                   We request you to please allow us some time to check your details and back to you, stay with us           12:09 AM, 16th Jan                     excuse me                    Ok           12:09 AM, 16th Jan                   mayar                   We see that you want us to cancel your order. Unfortunately, we won't be able to cancel your order at the moment as your order is in transit and is with the courier now. However, we would request you to not accept the delivery of your order.  Also if you receive a call from the courier agent, we request you to inform him to cancel the delivery.           12:09 AM, 16th Jan                   mayar                   Is there anything else i can help you with           12:11 AM, 16th Jan                     excuse me                    That’s mean just not collect my order , right ??           12:11 AM, 16th Jan                   mayar                   yes,           12:12 AM, 16th Jan                   mayar                   Is there anything else i can help you with           12:12 AM, 16th Jan                     excuse me                    No, thank you so much           12:12 AM, 16th Jan                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:16 AM, 16th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3770246