Subject: Ticket Assigned - Conversation with naleef
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 15 Jan 2022 20:04:51 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with naleef naleef                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  naleef Bot:  Hi Naleef ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0558718663            11:32 PM, 15th Jan                   mayar                   Hi Naleef,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           11:33 PM, 15th Jan                     naleef                    Hello Mayar, I have orders recently and paid through tabby           11:33 PM, 15th Jan                     naleef                    Some of the duplicated items are cancelled by me           11:34 PM, 15th Jan                     naleef                    How the refund process will take place           11:34 PM, 15th Jan                     naleef                    Hello?           11:37 PM, 15th Jan                   mayar                   Could you please share your order number so that I can assist you further?           11:38 PM, 15th Jan                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           11:40 PM, 15th Jan                     naleef                    Order number is 9522168041           11:41 PM, 15th Jan                     naleef                    Not that           11:41 PM, 15th Jan                     naleef                    It’s 9529794351           11:42 PM, 15th Jan                   mayar                   We request you to please allow us some time to check your details and back to you, stay with us           11:46 PM, 15th Jan                     naleef                    Ok           11:47 PM, 15th Jan                   mayar                   We'd like to confirm you that order has not been placed successfully as the payment from your credit card used has been unsuccessful.  Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.  If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.           11:51 PM, 15th Jan                     naleef                    I did not pay by the card           11:52 PM, 15th Jan                     naleef                    I pay by tabby           11:52 PM, 15th Jan                     naleef                    It’s an installment plan for 3 months           11:53 PM, 15th Jan                     naleef                    I can see that the orders will ship tomorrow… I don’t understand your statement on orders not placed successfully           11:54 PM, 15th Jan                     naleef                    Can you explain?           11:54 PM, 15th Jan                   mayar                   Please note that the transaction or payment did go through  has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.           11:55 PM, 15th Jan                     naleef                    Wow this is taking so long, il call the center instead           11:58 PM, 15th Jan                   mayar                   you can contact us on # 8006927           12:01 AM, 16th Jan                   mayar                   Is there anything else i can help you with           12:03 AM, 16th Jan                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:04 AM, 16th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3770224