Subject: Ticket Assigned - Conversation with sajna sudheer
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 15 Jan 2022 19:59:42 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sajna sudheer sajna sudheer                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  sajna sudheer Bot:  Hi Sajna Sudheer ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9537136769 Bot:    Your order status is  : Pending   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0563132700            11:32 PM, 15th Jan                   mayar                   Hi Sajna,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           11:33 PM, 15th Jan                     sajna sudheer                    Hi           11:33 PM, 15th Jan                     sajna sudheer                    I tried to purchase some but unfortunately there is some error in payment and my order was declined           11:34 PM, 15th Jan                     sajna sudheer                    Now i tried it again but i can't use my coupon           11:34 PM, 15th Jan                     sajna sudheer                    its my first order and why i cant use CPAP10 coupon code           11:36 PM, 15th Jan                     sajna sudheer                    Hi mayar, r u there           11:37 PM, 15th Jan                   mayar                   We request you to please allow us some time to check your details and back to you, stay with us           11:38 PM, 15th Jan                     sajna sudheer                    Okay pls           11:39 PM, 15th Jan                   mayar                   We'd like to confirm you that order has not been placed successfully as the payment from your credit card used has been unsuccessful.  Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.  If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.           11:41 PM, 15th Jan                   mayar                   The voucher code can only be used once, on a single transaction – per head/credit card/registration.           11:42 PM, 15th Jan                     sajna sudheer                    Yes, but its was declined right           11:42 PM, 15th Jan                     sajna sudheer                    Can't i use that code again           11:43 PM, 15th Jan                   mayar                   The voucher code can only be used once,           11:47 PM, 15th Jan                     sajna sudheer                    Yes but its was not used successfuly           11:48 PM, 15th Jan                     sajna sudheer                    The order is been cancelled bcs of some technical issues           11:49 PM, 15th Jan                     sajna sudheer                    Okay mayar thank u for your time, i understand u r helpless           11:50 PM, 15th Jan                     sajna sudheer                    No worries           11:51 PM, 15th Jan                     sajna sudheer                    Good night           11:51 PM, 15th Jan                   mayar                   we are truly sorry to inform you that the vouchers code is valid to use only one time we request to visit our website  to see our current offers https://www.centrepointstores.com/ae/en/offers           11:55 PM, 15th Jan                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:59 PM, 15th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3770210