Subject: Ticket Assigned - Conversation with fadi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 15 Jan 2022 19:12:58 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with fadi fadi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  fadi Bot:  Hi Fadi ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may 
 take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  No Bot:  Thank you and do rate us for the service Customer:  Helpful Bot:  Happy to help. Customer:  Please i did an order under 9522701403 and should be deliver to my place in dubai..but now they are asking me to go and collect it from Dalma mall Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Fadi ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please 
 enter your order number to continue Customer:  9522701403 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0502256140            10:42 PM, 15th Jan                   mayar                   Hi Fadi,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           10:43 PM, 15th Jan                     fadi                    Hi Mayar           10:45 PM, 15th Jan                     fadi                    I did order under 9522701403           10:45 PM, 15th Jan                     fadi                    And suppos
 e to deliver to my location as normal in dubai           10:45 PM, 15th Jan                     fadi                    But now i received msg that my order are ready for collection from Dalma mall           10:46 PM, 15th Jan                     fadi                    I can't go AUH that 1st           10:46 PM, 15th Jan                     fadi                    2nd i need to be delivered to my exist location           10:46 PM, 15th Jan                     fadi                    Hello !!           10:47 PM, 15th Jan                   mayar                   We request you to please allow us some time to check your details and back to you, stay with us           10:48 PM, 15th Jan                     fadi                    Ok sure           10:48 PM, 15th Jan                   mayar                   Your order ID 9522701403 is now ready for collection.  Kindly make sure to have your  ID or Passport, during the pickup.           10:55 PM, 15th Jan                   mayar       
             We would like to inform that click and collect orders are usually delivered to the stores           10:55 PM, 15th Jan                     fadi                    Maybe i do it be mistaken           10:55 PM, 15th Jan                     fadi                    What the solution now to deliver to my location           10:56 PM, 15th Jan                     fadi                    I'm leaving in dubai not in AUH           10:56 PM, 15th Jan                   mayar                   We have checked you have placed your order as a click and collect and we are sorry to inform you that as per our policy we won't be able to change your delivery mode once the order has been placed successfully.           10:58 PM, 15th Jan                     fadi                    So do u mean i lost it now           10:58 PM, 15th Jan                     fadi                    At least help me to collect the same items from Mall of Emirates           10:59 PM, 15th Jan                     f
 adi                    Or dubai mall           10:59 PM, 15th Jan                     fadi                    I'm regular customer and not 1st time to purchase from u guys           10:59 PM, 15th Jan                   mayar                   we are truly sorry to inform you that we are unable to change the delivery mood after the order placed  the order ready fro pick up at the store           11:02 PM, 15th Jan                   mayar                   the order is already in store for collection and will be available for collection for 14 days from the confirmation email received to collect.           11:02 PM, 15th Jan                     fadi                    After 14days what will happen           11:02 PM, 15th Jan                   mayar                   The order will be automatically cancelled if not collected within 14 days           11:03 PM, 15th Jan                     fadi                    And money           11:08 PM, 15th Jan                     fadi           
          It will gone           11:08 PM, 15th Jan                   mayar                   the amount you paid online will be refunded back to your original payment method within           11:08 PM, 15th Jan                     fadi                    Ok thnx           11:09 PM, 15th Jan                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:12 PM, 15th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3770086