Subject: New Reply Received - Re: Share your feedback with us
From: Splash <[email-masked]>
To: [email-masked]
Date: Fri, 14 Jan 2022 09:40:22 +0000

Hi Mayar nasser mahmoud,  The customer has responded to the ticket.  Re: Share your feedback with us  Ticket comment <div dir="auto">Waiting for your reply</div>
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<div>On Thu, 13 Jan, 2022, 10:55 PM Pavan Raj, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="auto">I seriously disappointed by your service this time because not once twice also which I have ordered u delivered wrong item.  .so further how can we shop if this happens the same ??<div dir="auto">Now how the refund will be done?!!</div>
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<div dir="ltr" class="gmail_attr">On Thu, 13 Jan, 2022, 8:19 PM Splash, &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 3747176</div>
<div dir="ltr">We have sent you follow up emails requesting information, however we've not heard from you. We assume that your issue has now been resolved, and we will treat this support case as closed.</div>
<div dir="ltr">Incase you feel that your issue is still outstanding, please reply to this email, and we will re-open your case.</div>
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<div dir="ltr">Ahmed Omer : </div>
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<div dir="ltr">Hi Pavan,</div>
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<div>Thank you for contacting us.</div>
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<div>We deeply apologize for the experience you went through, and we would like to inform you that this is not the experience we would like our customers to have with us and that we seek to develop our services to have the best shopping experience with us next time.</div>
<div>We are really sorry if it took longer than usual to get back to you.</div>
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<div dir="ltr">We have checked and would like to let you know that the item (Briefs with Elasticised Waistband - Set of 3) from the order number (9522107953) has been collected on the date (11/01/2022) and it will take 2 - 3 business days to reach our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.<br><br>Once the refund is processed the amount you paid online will be refunded back to your original payment method within 7-14 working days.</div>
<div dir="ltr">Also kindly confirm if you wish to return the items from the order number (9520050665) so we can assist you further.<br> </div>
<div>We reiterate our apologies and share your understanding and patience.</div>
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<div>your friends,</div>
<div dir="ltr">Support Team.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3747176