Subject: Ticket Assigned - need esc
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 13 Jan 2022 20:12:57 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need esc hello                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hello Bot:  Hi Hello ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9523035061 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0588875044            12:04 AM, 14th Jan                   mayar                   Hi ,Good night Thank you for contacting us. My name is Mayar ,i will be happy to help you.           12:05 AM, 14th Jan                   mayar                   Could you please confirm is this your correct phone number 971588875044?           12:05 AM, 14th Jan                     hello                    Need info on Order status… said it is shipped on 11th… but not yet deliverd           12:06 AM, 14th Jan                     hello                    CONFIRMED           12:06 AM, 14th Jan                   mayar                   Please be assured that now we will escalate your concern to our delivery team and we will ask them to deliver the order as early as possible.            12:06 AM, 14th Jan                     hello                    Yes the phone number is correct           12:07 AM, 14th Jan                     hello                    hello           12:08 AM, 14th Jan                     hello                    r u active or did u leave           12:09 AM, 14th Jan                   mayar                   Please be assured that now we will escalate your concern to our delivery team and we will ask them to deliver the order as early as possible.           12:09 AM, 14th Jan                   mayar                   We request you to please allow us some time so we can work on this and do the needful.           12:09 AM, 14th Jan                     hello                    ok … thatz fine… but do respond           12:10 AM, 14th Jan                   mayar                   You will be contacted soon enough           12:11 AM, 14th Jan                   mayar                   Is there anything else i can help you with           12:11 AM, 14th Jan                     hello                    nothing else other than this           12:11 AM, 14th Jan                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:12 AM, 14th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3763315