Subject: Ticket Assigned - Conversation with shon dykin dsouza
From: Splash <[email-masked]>
To: [email-masked]
Date: Thu, 13 Jan 2022 20:00:31 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with shon dykin dsouza shon dykin dsouza                    Bot:  Hi again! Bot:  Please enter your name Customer:  shon dykin dsouza Bot:  Hi Shon Dykin Dsouza ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9521905695 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            04:44 PM, 13th Jan                     shon dykin dsouza                    Ok           04:44 PM, 13th Jan                  
  Aya                   Hello, I am Aya, thank you for contacting us. how may I help you today.           04:46 PM, 13th Jan                   Aya                   Hi, I'm not getting a response from you. Are we still connected?           04:48 PM, 13th Jan                     shon dykin dsouza                    Hi           04:48 PM, 13th Jan                     shon dykin dsouza                    The delivery guy has not yet contacted me yet           04:49 PM, 13th Jan                     shon dykin dsouza                    Atleast he should contact and tell me hopefully by Evening or night bhe will come           04:50 PM, 13th Jan                     shon dykin dsouza                    I am at home just bcs of this not able to move out           04:50 PM, 13th Jan                   Aya                   Could you please share your order number so that I can assist you further?           04:52 PM, 13th Jan                   Aya                   Hi, I'm not getting a respons
 e from you. Are we still connected?           04:54 PM, 13th Jan                     shon dykin dsouza                    9521905695           04:56 PM, 13th Jan                   Aya                   Thank you for sharing the order details. Please allow me a moment to check this for you.           04:57 PM, 13th Jan                     shon dykin dsouza                    Just a Courtesy call so i know the parcel will or will not come today           04:58 PM, 13th Jan                     shon dykin dsouza                    An I can manage my rest half of the day           04:59 PM, 13th Jan                   Aya                   We have checked for you and found via your order tracking number that your order out for delivery on (Jan 13) and you will be contacted on (971581915031). We hope it will be delivered to you as soon as possible.           05:00 PM, 13th Jan                   Aya                   In the event that the order has not been delivered in this date please sen
 d us again and confirm to us the address information (house number - neighborhood - street - city) and provide us with an active alternate contact number to serve you to ASAP.           05:00 PM, 13th Jan                     shon dykin dsouza                    That's not my numberrrrrrrrrrrrrrre           05:01 PM, 13th Jan                     shon dykin dsouza                    Arey you guys seriously not paying attention           05:01 PM, 13th Jan                   Aya                   . Please allow me a moment to check this for you.           05:03 PM, 13th Jan                     shon dykin dsouza                    This is really frustrating me           05:04 PM, 13th Jan                     shon dykin dsouza                    And makes me regret placing this order           05:04 PM, 13th Jan                     shon dykin dsouza                    I have never come across such a inconvenience on a online shopping site           05:04 PM, 13th Jan                   Aya
                    Is this your contact number 971581915031?           05:05 PM, 13th Jan                     shon dykin dsouza                    Ohhh Jesus Christ           05:05 PM, 13th Jan                     shon dykin dsouza                    My number is 0545994144           05:05 PM, 13th Jan                   Aya                   Sorry but this is the number in your order information           05:05 PM, 13th Jan                     shon dykin dsouza                    Please read the above chats if you can           05:06 PM, 13th Jan                     shon dykin dsouza                    Can you give m the delivery team number so I can call and ask them           05:07 PM, 13th Jan                     shon dykin dsouza                    Or a email so i can do this by my self           05:07 PM, 13th Jan                   Aya                   Sorry I don't have this information           05:08 PM, 13th Jan                   Aya                   I will change your co
 ntact number           05:08 PM, 13th Jan                   Aya                   Thank you for allowing me the time to check. I appreciate your patience.           05:08 PM, 13th Jan                     shon dykin dsouza                    Transfer me to your supervisor           05:09 PM, 13th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3761523