Subject: Ticket Assigned - Conversation with yasmeen
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 13 Jan 2022 20:00:31 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with yasmeen yasmeen                    Bot:  Hi again! Bot:  Please enter your name Customer:  yasmeen Bot:  Hi Yasmeen ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Qatar Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0097455272346            05:06 PM, 13th Jan                   Abdallah                   Hi Yasmeen  Thank you for contacting us. This's abdallah  We would be happy to help you.           05:09 PM, 13th Jan                   Abdallah                   i can see that you're contacting us regarding  refund           05:10 PM, 13th Jan                   Abdallah                   Could you please share your order number so that I can assist you further?           05:10 PM, 13th Jan                   Abdallah                   Hi, I'm not getting a response from you. Are we still connected?           05:11 PM, 13th Jan                   Abdallah                   Hi Yasmeen, I have not received a response from you still, please confirm if we are still connected?           05:13 PM, 13th Jan                   Abdallah                   Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           05:15 PM, 13th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3761546