Subject: New Reply Received - Re: How easy was our returns process?
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 13 Jan 2022 03:21:31 +0000

Hi Mayar nasser mahmoud,  The customer has responded to the ticket.  Re: How easy was our returns process?  Ticket comment <div>Good day. Still is it working I even tried to access in my iPad.  I'm using now my cellphone to double check, it shows the same.. I do t what seems to be the problem. </div>
<div id="yMail_cursorElementTracker_1642043960583">[email-masked] </div>
<div id="yMail_cursorElementTracker_1642043982736">Kuwait</div>
<div id="yMail_cursorElementTracker_1642044001621">Cellphone Samsung Android A21 and iPad air</div>
<div id="yMail_cursorElementTracker_1642044019122">Attached file it the screen shot<div class="yahoo-compose-assist-image-card ymail-android-inline-img-container ymail-card">
<img id="ymail_attachmentId2589" class="inline-image-global inlined-image-cid-b2bd454b-0b8f-4030-aba9-3a6d69b077fa" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI5NjI3Mjk5NiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.L_g2dJgUEiwZTwk3MGaYUTgMy2gr4CdwpCg3TBULGlM" style="width:100%;max-width:800px"><br>
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<br> <br><br><div id="ymail_android_signature"><a id="ymail_android_signature_link" href="https://go.onelink.me/107872968?pid=InProduct&amp;c=Global_Internal_YGrowth_AndroidEmailSig__AndroidUsers&amp;af_wl=ym&amp;af_sub1=Internal&amp;af_sub2=Global_YGrowth&amp;af_sub3=EmailSignature" rel="noreferrer">Sent from Yahoo Mail on Android</a></div> <br> <blockquote style="margin: 0 0 20px 0"> <div style="font-family:Roboto, sans-serif; color:#6D00F6"> <div></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Wed, Jan 12, 2022 at 11:18 PM, Centrepoint</div>
<div>&lt;[email-masked]&gt; wrote:</div>  <div style="padding: 10px 0 0 20px; margin: 10px 0 0 0; border-left: 1px solid #6D00F6"> <div id="yiv0752119261"><div><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 3741360</div>
<div dir="ltr" id="yMail_cursorElementTracker_1642043991990">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
<div dir="ltr">
<span>-</span>——</div>
<div dir="ltr">Mayar nasser mahmoud : </div>
<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px"><div dir="ltr"><div dir="ltr">
<div dir="ltr">Hi marilou,</div>
<div><br></div>
<div><span>Thank you for reaching out to us and giving us the opportunity to serve you.<br> </span></div>
<div>We sincerely apologize for the issue you are facing however, we would advise you to please try clearing the cache/cookies of your browser and if you are using the App please try reinstalling/'updating it.<br><br>
</div>
<div>If the same problem persists, please provide us with the following details so that we can forward it for further assistance:</div>
<div>
<div>- email address :</div>
<div>- Country of access</div>
<div>- type of device used</div>
<div>- Application version.</div>
<div dir="ltr">- System version</div>
<div dir="ltr">-Screenshot for issue </div>
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<div></div>
<div><br></div>
<div>We hope this helps and please do not hesitate to write back to us if you need further assistance. We will be happy to help!</div>
<div> <span> </span>
</div>
<div>Your Friends,</div>
<div>The Support Team</div>
</div></div></div>
<div><br></div>
<br>

</div></div></div> </div> </blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3741360