Subject: Ticket Assigned - Conversation with hadil
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 12 Jan 2022 19:32:12 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hadil hadil                    Bot:  مرحبًا ، بك في ! Bot:  يرجى إدخال اسمك Customer:  hadil Bot:  مرحبًا ، ماذا تحتاج للمساعدة؟ Customer:  عملية الإرجاع Bot:  يرجى اختيار موقعك Customer:  الإمارات العربية المتحدة Bot:    هل تريد أن ترجع منتجًا؟ يمكنك فعل ذلك عبر 2 خطوات سهلة.   طلب إرجاع المنتج أونلاين من حسابك. أرسل بريدًا إلكترونيًا إلى مركز خدمة العملاء للعودة على [email-masked]   لمزيد من التفاصيل يرجى قراءة عملية الإرجاع في مركز المساعدة.  Bot:  هل تمكنت من حل الاستعلام الخاص بك Customer:  لا Bot:  هل ما زلت تريد التحدث إلى موظف الخدمة؟ Customer:  Yes Bot:  رجاءا أدخل بريدك الإلكتروني Customer:  [email-masked] Bot:  الرجاء إدخال رقمك Customer:  0504789511            11:23 PM, 12th Jan                     hadil                    Ok           11:23 PM, 12th Jan                   mayar                   Hi Hadil,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           11:26 PM, 12th Jan                   mayar                   we do not have an exchange option available online at this time. You can return online purchases through the below three channels:   ·You can contact our customer support team on 800629823 to book a return and to be notified of the refund amount based on our return policy.  ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any (MAX) store across the UAE.           11:29 PM, 12th Jan                   mayar                   ·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (MAX) store in the UAE. ·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe. ·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.           11:29 PM, 12th Jan                   mayar                   شكرا لك على التواصل معنا.   ننصحك بالاتصال بـ Landmark Group على الرقم +971 4-517 4000 أو من خلال http://www.landmarkgroup.com/ae/form/contact-us   ونحن نتطلع إلى خدمتك في المستقبل.   اصدقائك            11:29 PM, 12th Jan                   mayar                   Is there anything else i can help you with?            11:30 PM, 12th Jan                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:31 PM, 12th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3758708