Subject: Ticket Assigned - Conversation with kapil
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 12 Jan 2022 18:31:34 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with kapil kapil                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  kapil Bot:  Hi Kapil ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointkw Bot:  Please enter your order number to continue Customer:  8125383138 Bot:    Your order status is  : Pending   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  8125383138            10:10 PM, 12th Jan                     kapil                    Hello, I just placed an order through your app but payment is not successful           10:11 PM, 12th Jan                   mayar                   Hi Kapil,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           10:12 PM, 12th Jan                     kapil                    I want to know hello mayar, my order status , I wish if you check for me if my ordered item is available           10:13 PM, 12th Jan                     kapil                    8125383138           10:13 PM, 12th Jan                   mayar                   We request you to please allow us some time to check your details and back to you, stay with us           10:16 PM, 12th Jan                     kapil                    Sure, I am waiting           10:18 PM, 12th Jan                   mayar                   We'd like to confirm you that order has not been placed successfully as the payment from your credit card used has been unsuccessful.  Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.  If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.           10:27 PM, 12th Jan                   mayar                   Is there anything else i can help you with?            10:27 PM, 12th Jan                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:31 PM, 12th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3758519