Subject: Ticket Assigned - Conversation with hello
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 12 Jan 2022 18:11:28 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hello hello                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hello Bot:  Hi Hello ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account. 2. Email customer care for a pick-up at [email-masked]   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0559258007            09:45 PM, 12th Jan                     hello                    Please do it fast           09:45 PM, 12th Jan                   mayar                   Hi ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           09:46 PM, 12th Jan                     hello                    Hi Mayar           09:46 PM, 12th Jan                     hello                    Order no. 9523069467           09:47 PM, 12th Jan                     hello                    Size issue           09:47 PM, 12th Jan                     hello                    I have given order size 41 but I got shoes 43 size           09:48 PM, 12th Jan                     hello                    Hello           09:49 PM, 12th Jan                     hello                    Are you there ?           09:50 PM, 12th Jan                   mayar                   We request you to please allow us some time to check your details and back to you, stay with us           09:51 PM, 12th Jan                   mayar                   did receive your order           09:59 PM, 12th Jan                     hello                    Yes I received           09:59 PM, 12th Jan                     hello                    Please reply fast           10:00 PM, 12th Jan                     hello                    What happened           10:03 PM, 12th Jan                   mayar                   we do not have an exchange option available online at this time. You can return online purchases through the below three channels:           10:03 PM, 12th Jan                   mayar                   ou can return the products within 14 days through one of the following options: 1- You can contact our customer support team at (8006927) to book an appointment to receive the returned product. 2- You can also book an appointment to receive the returned product online by logging in to your account and going to the order history and then clicking on “Order Number” from this page (https://www.centrepointstores.com/), and choosing the products you want to return . 3- You can visit the nearest branch of (Centerpoint) and return the product to the branch.           10:03 PM, 12th Jan                   mayar                   Is there anything else i can help you with?            10:05 PM, 12th Jan                     hello                    Is it possible to return on store           10:06 PM, 12th Jan                     hello                    Oasis store           10:06 PM, 12th Jan                   mayar                   yes           10:09 PM, 12th Jan                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:11 PM, 12th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3758439