Subject: Ticket Assigned - Conversation with t
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 12 Jan 2022 18:04:49 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with t t                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  t Bot:  Hi T ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account. 2. Email customer care for a pick-up at [email-masked]   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0523585304            09:26 PM, 12th Jan                   mayar                   Hi ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           09:26 PM, 12th Jan                     t                    Hi I got my delivery today           09:27 PM, 12th Jan                     t                    It is big           09:27 PM, 12th Jan                     t                    I want smaller size           09:27 PM, 12th Jan                     t                    Same thing           09:27 PM, 12th Jan                   mayar                   Could you please share your order number so that I can assist you further?           09:32 PM, 12th Jan                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           09:35 PM, 12th Jan                     t                    Hii           09:37 PM, 12th Jan                     t                    Your order9522849401 is still waiting for you at Splash  Al Qusais. Please bring your govt. issued ID & this SMS to collect it.           09:37 PM, 12th Jan                   mayar                   We request you to please allow us some time to check your details and back to you, stay with us           09:42 PM, 12th Jan                   mayar                   You can return the products within 14 days through one of the following options: 1- You can contact our customer support team at (8006927) to book an appointment to receive the returned product.  2- You can also book an appointment to receive the returned product online by logging in to your account and going to the order history and then clicking on “Order Number” from this page (https://www.centrepointstores.com/), and choosing the products you want to return . 3- You can visit the nearest branch of (Centerpoint) and return the product to the branch.           09:47 PM, 12th Jan                   mayar                   Is there anything else i can help you with?            09:53 PM, 12th Jan                     t                    From Splash they said I can’t return there           09:56 PM, 12th Jan                   mayar                   yes you can           10:00 PM, 12th Jan                   mayar                   You can return online purchases through the below three channels:           10:00 PM, 12th Jan                   mayar                   Is there anything else i can help you with?            10:02 PM, 12th Jan                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:04 PM, 12th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3758409