Subject: Ticket Assigned - Conversation with jessica crasto
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 12 Jan 2022 17:48:27 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with jessica crasto jessica crasto                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  jessica crasto Bot:  Hi Jessica Crasto ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Kuwait Bot:  Please enter your order number to continue Customer:  3578 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0096555987440            09:21 PM, 12th Jan                   mayar 
                   Hi Jessica,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           09:22 PM, 12th Jan                     jessica crasto                    Hi           09:23 PM, 12th Jan                     jessica crasto                    I placed an order and made the payment           09:23 PM, 12th Jan                     jessica crasto                    However it gave me an error saying the payment was not successful           09:23 PM, 12th Jan                     jessica crasto                    But my account has been deducted           09:24 PM, 12th Jan                   mayar                   Could you please share your order number so that I can assist you further?           09:24 PM, 12th Jan                     jessica crasto                    I don't have an order number since the order was not successfully placed           09:25 PM, 12th Jan                     jessica crasto                             09:26 PM, 
 12th Jan                     jessica crasto                    How can I track this?           09:29 PM, 12th Jan                     jessica crasto                    Sorry, your payment didn't go through. Please try again at https://maxfashion.app.link/qBtFVNOkLmb. Please contact your bank if any amount has been debited.           09:30 PM, 12th Jan                   mayar                   Could you please share your email id so that I can assist you further?           09:30 PM, 12th Jan                     jessica crasto                    This is the msg I received on my contact number           09:30 PM, 12th Jan                     jessica crasto                    [email-masked]           09:30 PM, 12th Jan                   mayar                   We request you to please allow us some time to check your details and back to you, stay with us           09:33 PM, 12th Jan                     jessica crasto                    Sure           09:34 PM, 12th Jan              
      mayar                   We'd like to confirm you that order 8125543415 has not been placed successfully as the payment from your credit card used has been unsuccessful.   Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.  If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.            09:35 PM, 12th Jan                     jessica crasto                    It was not a credit card payment           09:36 PM, 12th Jan                     jessica crasto                    It was a debit card payment           09:36 PM, 12th Jan                   mayar                    Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.           09:36 PM, 12th J
 an                     jessica crasto                    So what should I do now? Should I wait for the order to get confirmed?           09:37 PM, 12th Jan                   mayar                   If a transaction is not captured,, it will be reversed back to the card.           09:37 PM, 12th Jan                     jessica crasto                    Okay           09:38 PM, 12th Jan                     jessica crasto                    How many hours does that take?           09:38 PM, 12th Jan                     jessica crasto                    Your payment for order 8125543415 is being processed, and it may take up to an hour. We'll notify you when your order is confirmed.           09:38 PM, 12th Jan                     jessica crasto                    Cause I just received this message           09:38 PM, 12th Jan                   mayar                   Please note that the transaction has only been authorized and not captured. within 2-3 hours may the order will placed 
 or cancelled if the order has been cancelled the mount will return  to your card           09:42 PM, 12th Jan                     jessica crasto                    Okay           09:42 PM, 12th Jan                     jessica crasto                    Thank you. so I will wait for a few hours           09:43 PM, 12th Jan                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:48 PM, 12th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3758325