Subject: Ticket Assigned - need esc
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 11 Jan 2022 18:31:46 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need esc kathyrine                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  kathyrine Bot:  Hi Kathyrine ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9523028530 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0566821634            10:22 PM, 11th Jan                   mayar                   Hi Kathyrine,Good night Thank you for contacting us. My name is Mayar ,i will be happy to help you.           10:22 PM, 11th Jan                     kathyrine                    Hi Mayar           10:23 PM, 11th Jan                     kathyrine                    Pls advise i was notify that shipment is out for delivery early in the morning           10:23 PM, 11th Jan                     kathyrine                    Then just now i received notification that its undelovered           10:23 PM, 11th Jan                     kathyrine                    Reason? Future date delivery           10:24 PM, 11th Jan                     kathyrine                    Need to understamd????           10:24 PM, 11th Jan                   mayar                   Please allow me a moment to check this for you.           10:25 PM, 11th Jan                   mayar                   Could you please confirm is this your correct phone number 971566821634?           10:25 PM, 11th Jan                     kathyrine                    Yes           10:26 PM, 11th Jan                     kathyrine                    There is another no.           10:26 PM, 11th Jan                     kathyrine                    0565481381           10:26 PM, 11th Jan                   mayar                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             10:26 PM, 11th Jan                     kathyrine                    can i expect the delivery tomorrow           10:27 PM, 11th Jan                   mayar                   You will be contacted via your email address within 24 hours           10:28 PM, 11th Jan                   mayar                   Is there anything else i can help you with           10:28 PM, 11th Jan                     kathyrine                    Thats all thank u           10:29 PM, 11th Jan                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:31 PM, 11th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3753504