Subject: Re: [#3738453] - Need escalation late refund
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 08 Jan 2022 20:35:50 +0000

Hi Mayar nasser mahmoud,  ​Please check below details item received unexpected and scan as per below details    INVOICE_NO  AWB_NO  ITEM_ID  CUS_RETURN_QTY  RETURN_RECEIVED_QTY  EXPECTED_QTY  UNEXPECTED_QTY  RETURN_ORIGIN  9520059010  RP122221001911  '163067810  0  1  0  1  LMG - Unexpected - Not Order Part  9520059010  RP122221001911  '163067814  1  0  0  0  LMG - Expected     # Wrong item received to customer please go for manual refund      Thanks & Regards   indunil    
                           
                            On
                            Sun, 9 Jan at 12:06 AM
                            ,  Mayar nasser mahmoud <[email-masked]>  wrote:

 
 Hi Team, 
   
 Problem Statement: Refund Not Processed Order Date : Dec 20, 2021 Order ID: 9520059010 Tracking ID: RP122221001911 RMA: 1001863784 Assistance Required: Need refund for customer. Issue Description: As per the Aramex website the return items has been returned to WH on Dec-24-2021and till now the RMA not processed kindly check and process the RMA asap and update us.  Regards, 
 Mayar,