Subject: Ticket Assigned - Need esc
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 08 Jan 2022 19:51:07 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Need esc sabah                    Bot:  Hi again! Bot:  Please enter your name Customer:  sabah Bot:  Hi Sabah ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Kuwait Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to
  process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  975964600            07:03 PM, 08th Jan                     sabah                    Ok waiting           07:03 PM, 08th Jan                   Mohad                   Hi Sabah, Thank you for contacting us. My name is Kabir , I will be happy to assist you.           07:03 PM
 , 08th Jan                     sabah                    Yes hi           07:04 PM, 08th Jan                     sabah                    I return items from centrepoint and rgey returned but credit didnt come in my account           07:04 PM, 08th Jan                     sabah                    They*           07:05 PM, 08th Jan                   Mohad                   Could you please share your order number so that I can assist you further?           07:05 PM, 08th Jan                     sabah                    8121954256           07:06 PM, 08th Jan                   Mohad                   Thank you for sharing the order details. Please allow me a moment to check this for you.           07:06 PM, 08th Jan                     sabah                    Ok           07:07 PM, 08th Jan                   Mohad                   Please note that refund is processed to your My credit wallet because the payment was through My credit           07:08 PM, 08th Jan                     sa
 bah                    Yes still not get in my credit           07:09 PM, 08th Jan                   Mohad                   We would like to inform you that we have processed the refund of amount (KWD10.6) in your my credit wallet.You can use your my credit account in your online purchase in 5 easy steps:  Step 1 - Simply log onto your account Step 2 - Start shopping Step 3 - Add chosen items to basket Step 4 - Proceed to checkout Step 5 - Select the my credit as a payment option           07:10 PM, 08th Jan                     sabah                    Ok           07:10 PM, 08th Jan                     sabah                    Check for another           07:10 PM, 08th Jan                     sabah                    Order no. 8121139193           07:11 PM, 08th Jan                     sabah                    This also i didnt get amount in my credit.           07:11 PM, 08th Jan                     sabah                    And they returned my items but i didnt get credit       
     07:11 PM, 08th Jan                     sabah                    Only 1 item i get credit           07:12 PM, 08th Jan                   Mohad                   Thank you for sharing the order details. Please allow me a moment to check this for you.           07:13 PM, 08th Jan                     sabah                    Yes i am waiting.           07:13 PM, 08th Jan                   Mohad                   With reference to order No:  8121139193 we would like to inform you that we have processed the refund of amount (KWD 11.5 , 2.KWD 2.17, and KWD 1.1 ) in your my credit wallet. You can use your my credit account in your online purchase in 5 easy steps:  Step 1 - Simply log onto your account Step 2 - Start shopping Step 3 - Add chosen items to basket Step 4 - Proceed to checkout Step 5 - Select the my credit as a payment option           07:15 PM, 08th Jan                     sabah                    11.5 i still didnt get u check           07:16 PM, 08th Jan                  
    sabah                    In my credit there is no written for 11.5 retyrned??           07:16 PM, 08th Jan                     sabah                    Returned*           07:16 PM, 08th Jan                     sabah                    Its almost 5 days ago i didnt get this credit.           07:17 PM, 08th Jan                     sabah                    Another order no.8121094665 also i didnt get credit and there is written returned but i didnt get amount           07:18 PM, 08th Jan                   Mohad                   Thank you for sharing the order details. Please allow me a moment to check this for you.           07:21 PM, 08th Jan                     sabah                    Ok waiting           07:22 PM, 08th Jan                   Mohad                   With reference to order No: 8121094665  we would like to inform you that we have processed the refund of amount ( KWD 2.2 ) in your my credit wallet. You can use your my credit account in your online purchase in 5 ea
 sy steps:  Step 1 - Simply log onto your account Step 2 - Start shopping Step 3 - Add chosen items to basket Step 4 - Proceed to checkout Step 5 - Select the my credit as a payment option           07:25 PM, 08th Jan                     sabah                    The amount was not 2.2           07:25 PM, 08th Jan                     sabah                    Its more           07:26 PM, 08th Jan                     sabah                    ?           07:28 PM, 08th Jan                   Mohad                   How many items have returned from this order No: 8121094665           07:29 PM, 08th Jan                     sabah                    5 items           07:30 PM, 08th Jan                   Mohad                   Are you sure you have returned 5 items           07:30 PM, 08th Jan                   Mohad                   A complete 5 items           07:31 PM, 08th Jan                     sabah                    Yes i gave 5 items to the delivery man he come with 5 papers for r
 eturn items i gave him           07:31 PM, 08th Jan                     sabah                    Yes complete 5 items           07:31 PM, 08th Jan                   Mohad                   We sincerely apologize for any inconvenience caused to you.           07:35 PM, 08th Jan                   Mohad                   We will forward your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.           07:35 PM, 08th Jan                   Mohad                   We will check wit the team and revert you back on [email-masked]           07:35 PM, 08th Jan                   Mohad                   Is there anything else I can help you with today?           07:37 PM, 08th Jan                   Mohad                   We thank you for your understanding and cooperation. Feel free to get in touch with us for further assistance.           07:41 PM, 08th Jan                                          View conversation in Freshchat htt
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