Subject: Ticket Assigned - Conversation with aamir
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 08 Jan 2022 19:26:20 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with aamir aamir                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  aamir Bot:  Hi Aamir ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0568318441            11:13 PM, 08th Jan                   mayar                   Hi Aamir,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           11:14 PM, 08th Jan                     aamir                    Hello mayer           11:14 PM, 08th Jan                     aamir                    I raised a return  request  for my last order on 31/12/21           11:15 PM, 08th Jan                     aamir                    It's been more then 8 days.           11:15 PM, 08th Jan                     aamir                    No one picked the return           11:15 PM, 08th Jan                   mayar                   Could you please share your order number so that I can assist you further?           11:16 PM, 08th Jan                     aamir                    Order no 9521350560           11:16 PM, 08th Jan                   mayar                   We request you to please allow us some time to check your details and back to you, stay with us           11:17 PM, 08th Jan                   mayar                   We sincerely apologize for any inconvenience however, please note the courier partner may take up to 3 -6 business days to arrange the collection. They will contact you on the following contact number when arranging the collection with you: (971568318441). If the collection has still not been done after allowing that time please do get back to us and let us know, we will be happy to assist you further.           11:19 PM, 08th Jan                     aamir                             11:19 PM, 08th Jan                     aamir                    On Tuesday  one of your agent said  it will picked up today  but still  it didn't pick up           11:19 PM, 08th Jan                     aamir                    I want to raise a complaint  for this           11:21 PM, 08th Jan                   mayar                   the courier partner put to collect the items if did  not receive call within 1-2 days  please contact us again           11:21 PM, 08th Jan                   mayar                   Is there anything else i can help you with?            11:22 PM, 08th Jan                     aamir                    Later you said   3 to 6 days  now you are saying  1-2 days           11:22 PM, 08th Jan                     aamir                    What to believe on.  ??           11:23 PM, 08th Jan                   mayar                   if the collect not done within 2 days, todays or tomorrow           11:24 PM, 08th Jan                   mayar                   please do get back to us and let us know, we will be happy to assist you further.           11:24 PM, 08th Jan                     aamir                    Ok           11:25 PM, 08th Jan                     aamir                    Thanks           11:25 PM, 08th Jan                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:26 PM, 08th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3738328