Subject: Ticket Assigned - Conversation with waqar
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 08 Jan 2022 19:20:11 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with waqar waqar                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  waqar Bot:  Hi Waqar ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0501194202            11:04 PM, 08th Jan                   mayar                   Hi Waqar,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           11:05 PM, 08th Jan                     waqar                    I have an order pending for receipt           11:06 PM, 08th Jan                     waqar                    The delivery guy called me yesterday to postpone delivery yesterday as it was supposed to be delivered yesterday           11:07 PM, 08th Jan                     waqar                    I said ok and told him to deliver the same today which he promised to do so           11:08 PM, 08th Jan                   mayar                   Could you please share your order number so that I can assist you further?           11:09 PM, 08th Jan                     waqar                    But till this time have been waiting and no call from him instead I again received a message from babyshop that they miss to deliver this item as they are not able to reach me           11:09 PM, 08th Jan                     waqar                    Where as no body contacted me at all           11:10 PM, 08th Jan                     waqar                    My order number is 9522463770           11:11 PM, 08th Jan                   mayar                   We request you to please allow us some time to check your details and back to you, stay with us           11:13 PM, 08th Jan                   mayar                   Could you please confirm is this your correct phone number 971501194202           11:15 PM, 08th Jan                     waqar                    Yes           11:15 PM, 08th Jan                   mayar                    Please note that the order (9522463770 ) has been placed successfully, and it will arrive in 3-3 business days. If you do not receive your order within the specified time, please contact us again.           11:17 PM, 08th Jan                   mayar                   2           11:17 PM, 08th Jan                   mayar                   Is there anything else i can help you with?            11:18 PM, 08th Jan                   mayar                   It was a pleasure to assist you. Thank you for shopping with us. Have a wonderful day.           11:19 PM, 08th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3738308