Subject: Ticket Assigned - Conversation with lukman
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 08 Jan 2022 19:13:49 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with lukman lukman                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  lukman Bot:  Hi Lukman ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9522546019 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Accidentally give wrong number to my phone Bot:  Oops! Couldn't get that, am a new bot in town and learning wit
 h time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  lukman Bot:  Hi Lukman ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9522546019 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0562818219            10:58 PM, 08th Jan                   mayar                   Hi Lukman,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to h
 elp you.           10:59 PM, 08th Jan                     lukman                    Hello Mr Mayar,           10:59 PM, 08th Jan                     lukman                    Regarding my recent order 9522546019, I accidentally put wrong number on my address, can you kindly update my correct phone number please           11:01 PM, 08th Jan                   mayar                   We request you to please allow us some time to check your details and back to you, stay with us           11:02 PM, 08th Jan                     lukman                    Alright           11:03 PM, 08th Jan                   mayar                   Could you please share your correct phone number so that I can assist you further?           11:07 PM, 08th Jan                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           11:09 PM, 08th Jan                   mayar                   Hi Lukman, I'm not getting a response from you. Are we still connected?  
          11:11 PM, 08th Jan                   mayar                   Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           11:13 PM, 08th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3738291