Subject: Ticket Assigned - Conversation with eman
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 08 Jan 2022 18:42:16 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with eman eman                    Bot:  Hi again! Bot:  Please enter your name Customer:  eman Bot:  Hi Eman ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Bahrain Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0097334109948            10:24 PM, 08th Jan                     eman                    From where i can get return slip ?           10:24 PM, 08th Jan                   mayar                   Hi Eman,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           10:25 PM, 08th Jan                     eman                    Thanks           10:25 PM, 08th Jan                     eman                    From where i can get return slip ?           10:25 PM, 08th Jan                   mayar                   Could you please share your order number so that I can assist you further?           10:26 PM, 08th Jan                     eman                    7322618623           10:27 PM, 08th Jan                   mayar                   Thank you for sharing the order details. Please allow me a moment to check this for you.           10:28 PM, 08th Jan                     eman                    Ok           10:28 PM, 08th Jan                   mayar                   please confirm did you receive your order           10:29 PM, 08th Jan                     eman                    Yes today           10:29 PM, 08th Jan                     eman                    And i want to return some items from the store           10:30 PM, 08th Jan                   mayar                   please note return to the store no need invoice or return slip just by order no           10:32 PM, 08th Jan                     eman                    Sure?           10:32 PM, 08th Jan                     eman                    Coze in the instructions i see it must the slip           10:32 PM, 08th Jan                   mayar                   but can not return to the store because the order status not updated           10:32 PM, 08th Jan                     eman                    When it will update           10:33 PM, 08th Jan                   mayar                   we can initiate return for you           10:36 PM, 08th Jan                     eman                    I will go to store coze want to exchange           10:36 PM, 08th Jan                   mayar                   we do not have an exchange option available online at this time.           10:37 PM, 08th Jan                   mayar                   only retrun           10:37 PM, 08th Jan                     eman                    I will go store           10:37 PM, 08th Jan                     eman                    Not online           10:37 PM, 08th Jan                     eman                    But when will update so i can go           10:38 PM, 08th Jan                   mayar                   we can raise the to concerned team to update the status, if the order status not updated the store will not return the items           10:38 PM, 08th Jan                     eman                    Ok i will check tomorrow and i will call when it’s not updated           10:39 PM, 08th Jan                     eman                    Thanks           10:39 PM, 08th Jan                   mayar                   Please be assured as we have now escalated this issue to our concerned team to update the status  and they are closely working on this to fix it for you.             10:39 PM, 08th Jan                   mayar                   Is there anything else i can help you with?            10:39 PM, 08th Jan                     eman                    Ok thanks           10:39 PM, 08th Jan                     eman                    No           10:39 PM, 08th Jan                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:41 PM, 08th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3738218