Subject: Ticket Assigned - Conversation with jenny
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 08 Jan 2022 18:15:03 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with jenny jenny                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  jenny Bot:  Hi Jenny ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account. 2. Email customer care for a pick-up at [email-masked]   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0504450894            09:50 PM, 08th Jan                     jenny                    Hi           09:51 PM, 08th Jan                     jenny                             09:51 PM, 08th Jan                   mayar                   Hi Jenny,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           09:52 PM, 08th Jan                     jenny                    I collected this order earlier at centerpoint ibn batuta. I just open the items and foud out that the belt was not included.           09:52 PM, 08th Jan                     jenny                    Hi Mayar. Please help me with this. I receive only the pants but no belt           09:52 PM, 08th Jan                   mayar                   Could you please share your order number so that I can assist you further?           09:56 PM, 08th Jan                     jenny                    One moment please i will check           09:57 PM, 08th Jan                     jenny                    Thank you for collecting order 9521692109. We'd love to hear about your shopping experience. Let us know at: https://splashgcc.app.link/KJDx17ovEmb           09:57 PM, 08th Jan                     jenny                    And also the hook of the pants is damage. Its now sawn.           09:58 PM, 08th Jan                     jenny                             10:00 PM, 08th Jan                     jenny                    Hell           10:05 PM, 08th Jan                     jenny                    Hello?           10:05 PM, 08th Jan                   mayar                   You can return the products within 14 days through one of the following options: 1- You can contact our customer support team at (8006927) to book an appointment to receive the returned product.  2- You can also book an appointment to receive the returned product online by logging in to your account and going to the order history and then clicking on “Order Number” from this page (https://www.centrepointstores.com/), and choosing the products you want to return . 3- You can visit the nearest branch of (Centerpoint) and return the product to the branch.           10:06 PM, 08th Jan                     jenny                    I want a replacement of the same item.           10:07 PM, 08th Jan                   mayar                   we do not have an exchange option available online at this time. You can return online purchases through the below three channels:           10:09 PM, 08th Jan                   mayar                   Is there anything else i can help you with?            10:10 PM, 08th Jan                     jenny                    Why? Or can you just send the belt at least?           10:10 PM, 08th Jan                     jenny                    Is the belt not included in the purchase?           10:10 PM, 08th Jan                   mayar                   We sincerely apologize for any inconvenience caused you. This is not the experience we offer we unable to send the missing part of the items           10:12 PM, 08th Jan                   mayar                   Please be assured as we have forwarded this issue to our concerned team and they are going to make sure you get your products in good shape for your future purchases. ​           10:12 PM, 08th Jan                   mayar                   Is there anything else i can help you with?            10:13 PM, 08th Jan                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:14 PM, 08th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3738109