Subject: Ticket Assigned - Conversation with zeyna suleiman
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 08 Jan 2022 18:05:07 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with zeyna suleiman zeyna suleiman                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  /startover Bot:  Please enter your name Customer:  /startover Bot:  Please enter your name Customer:  /startover Bot:  Please enter your name Customer:  zeyna suleiman Bot:  Hi Zeyna Suleiman ,what do you need help with? Customer:  /startOver Bot:  Hi Zeyna Suleiman ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0557817590            09:50 PM, 08th Jan                     zeyna suleiman                    By mistake I selected pick up           09:50 PM, 08th Jan                     zeyna suleiman                    I need home delivery please           09:51 PM, 08th Jan                     zeyna suleiman                    Order number 9522731952           09:52 PM, 08th Jan                   mayar                   Hi Zeyna,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           09:52 PM, 08th Jan                   mayar                   We request you to please allow us some time to check your details and back to you, stay with us           09:52 PM, 08th Jan                     zeyna suleiman                    Ok           09:52 PM, 08th Jan                   mayar                   We have checked you have placed your order as a click and collect and we are sorry to inform you that as per our policy we won't be able to change your delivery mode once the order has been placed successfully.           09:55 PM, 08th Jan                     zeyna suleiman                    Really this is not good           09:56 PM, 08th Jan                     zeyna suleiman                    I always use you guys           09:56 PM, 08th Jan                     zeyna suleiman                    Then I need a refund and cancel my order           09:56 PM, 08th Jan                     zeyna suleiman                    The pick up is in Ajman and I live in Dubai           09:56 PM, 08th Jan                   mayar                   We request you to cancel the order and re-order again.           09:57 PM, 08th Jan                     zeyna suleiman                    Not possible           09:57 PM, 08th Jan                   mayar                   you can cancel the order and reorder again           09:57 PM, 08th Jan                     zeyna suleiman                    How can I cancel           09:57 PM, 08th Jan                   mayar                   we will cancel it please confirm if you want           09:57 PM, 08th Jan                     zeyna suleiman                    How to cancel now           09:57 PM, 08th Jan                     zeyna suleiman                    Yes please cancel           09:58 PM, 08th Jan                   mayar                   we have cancelled the order           09:58 PM, 08th Jan                     zeyna suleiman                    Ok           09:59 PM, 08th Jan                     zeyna suleiman                    And the refund           09:59 PM, 08th Jan                     zeyna suleiman                    So I can re order with home delivery           09:59 PM, 08th Jan                   mayar                   We would like to inform you that we have processed the refund and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           09:59 PM, 08th Jan                     zeyna suleiman                    Thank you           09:59 PM, 08th Jan                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:04 PM, 08th Jan                     zeyna suleiman                    Are you sure the order is canceled           10:05 PM, 08th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3738064