Subject: Ticket Assigned - Conversation with hi this is asmaa albahri
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 08 Jan 2022 17:32:33 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi this is asmaa albahri hi this is asmaa albahri                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi this is asmaa albahri Bot:  Hi Hi This Is Asmaa Albahri ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointkw Bot:  Please enter your order number to continue Customer:  8122724998 Bot:    Your order status is  : Placed   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  96594412824            09:12 PM, 08th Jan                   mayar                   Hi ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           09:12 PM, 08th Jan                     hi this is asmaa albahri                    Hi there , I’ve just placed an order and I tried to pay with my knet and it worked but I received a message that says my order was not successful. Yet they took the money from my bank           09:14 PM, 08th Jan                   mayar                   Could you please share your order number so that I can assist you further?           09:15 PM, 08th Jan                     hi this is asmaa albahri                             09:15 PM, 08th Jan                     hi this is asmaa albahri                    8122724998           09:15 PM, 08th Jan                     hi this is asmaa albahri                    And i choose to pay cash when you deliver it           09:16 PM, 08th Jan                   mayar                   We request you to please allow us some time to check your details and back to you, stay with us           09:16 PM, 08th Jan                     hi this is asmaa albahri                    Sure           09:17 PM, 08th Jan                   mayar                   please note that this order # 8122724998 is cash on delivery           09:20 PM, 08th Jan                   mayar                   Could you please share your order correct number so that I can assist you further?           09:20 PM, 08th Jan                     hi this is asmaa albahri                    Yes exactly it is cash on delivery but the first time I tried to pay I’ve chosen to pay with knet I received a message that my order wasn’t confirmed yet money was cut from my bank account           09:22 PM, 08th Jan                     hi this is asmaa albahri                    Am I going to get my money back?? Because it failed           09:24 PM, 08th Jan                   mayar                   Could you please share your order correct number to check and advise           09:24 PM, 08th Jan                   mayar                   Hi Asmaa, I have not received a response from you still, please confirm if we are still connected?           09:27 PM, 08th Jan                   mayar                   Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           09:32 PM, 08th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3737909