Subject: Ticket Assigned - Conversation with aisha
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 08 Jan 2022 17:28:41 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with aisha aisha                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  aisha Bot:  Hi Aisha ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0526724436            09:16 PM, 08th Jan                     aisha                    Okay           09:16 PM, 08th Jan                   mayar                   HiAisha ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           09:17 PM, 08th Jan                     aisha                    Hi           09:17 PM, 08th Jan                     aisha                    I ordered 4 items in that i want to return and refund on 3 items           09:18 PM, 08th Jan                   mayar                   Could you please share your order number so that I can assist you further?           09:19 PM, 08th Jan                     aisha                    9522643296           09:20 PM, 08th Jan                   mayar                   We request you to please allow us some time to check your details and back to you, stay with us           09:21 PM, 08th Jan                     aisha                    Okay           09:21 PM, 08th Jan                   mayar                   You can return the products within 14 days through one of the following options: 1- You can contact our customer support team at (8006927) to book an appointment to receive the returned product.  2- You can also book an appointment to receive the returned product online by logging in to your account and going to the order history and then clicking on “Order Number” from this page (https://www.centrepointstores.com/), and choosing the products you want to return . 3- You can visit the nearest branch of (Centerpoint) and return the product to the branch.           09:22 PM, 08th Jan                     aisha                    1st one           09:23 PM, 08th Jan                   mayar                   Is there anything else i can help you with?            09:25 PM, 08th Jan                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:28 PM, 08th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3737887