Subject: Ticket Assigned - Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 08 Jan 2022 17:13:25 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi again! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            08:57 PM, 08th Jan                   mayar                   Hi ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           08:58 PM, 08th Jan                     hi                    I want to return my parcl but no one came           08:59 PM, 08th Jan                     hi                    It's around 4 days           09:00 PM, 08th Jan                   mayar                   Could you please share your order number so that I can assist you further?           09:00 PM, 08th Jan                     hi                    9522000995           09:01 PM, 08th Jan                     hi                    9521636472           09:01 PM, 08th Jan                     hi                    Both parcl for return request           09:01 PM, 08th Jan                   mayar                   We request you to please allow us some time to check your details and back to you, stay with us           09:02 PM, 08th Jan                   mayar                   You can return the products within 14 days through one of the following options: 1- You can contact the customer support team at (800629823) to book an appointment to receive the returned product.  2- You can also book an appointment for receiving the returned product online by logging into your account and going to the order history and then clicking on “Order Number” from this page (https://www.maxfashion.com/ue/en/), and selecting The products you want to return. 3- You can visit the nearest branch of (Max) and return the product to the branch.           09:05 PM, 08th Jan                   mayar                   Is there anything else i can help you with?            09:05 PM, 08th Jan                     hi                    I go there but they not recive the return           09:06 PM, 08th Jan                     hi                    I go to Mirdif city center but they not accept the return           09:06 PM, 08th Jan                     hi                    They said 1st u cancl the return request from app then we return it           09:08 PM, 08th Jan                   mayar                   there is return request has been generated o this no #  9522000995           09:10 PM, 08th Jan                   mayar                   and this no # 9521636472           09:11 PM, 08th Jan                   mayar                   please note the courier partner may take up to 3 - 5 business days to arrange the collection. They will contact you on the following contact number when arranging the collection with you: (971505116504). If the collection has still not been done after allowing that time please do get back to us and let us know, we will be happy to assist you further.           09:11 PM, 08th Jan                   mayar                   Is there anything else i can help you with?            09:12 PM, 08th Jan                     hi                    Ok thanks so much           09:12 PM, 08th Jan                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:13 PM, 08th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3737820