Subject: Ticket Assigned - need escalation coll
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 08 Jan 2022 17:08:45 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation coll hi                    Bot:  Hi again! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Kamlesh Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hi ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9521720406 Bot:    Your order status is  : Delivered   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            08:55 PM, 08th Jan                     hi                    K           08:56 PM, 08th Jan                   mayar                   Hi ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           08:56 PM, 08th Jan                     hi                    Hi i have requested for return           08:56 PM, 08th Jan                     hi                    But no one come to pick up           08:56 PM, 08th Jan                   mayar                   We request you to please allow us some time to check your details and back to you, stay with us           09:00 PM, 08th Jan                     hi                    Ok           09:00 PM, 08th Jan                   mayar                   We’re really sorry if we’ve taken longer than usual to get back to you.   Our team is working on your issue and will get back to you as soon as possible.           09:03 PM, 08th Jan                   mayar                   We request you to please allow us some time so we can work on this and do the needful.  We appreciate your patience.           09:05 PM, 08th Jan                   mayar                   Is there anything else i can help you with?            09:05 PM, 08th Jan                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:07 PM, 08th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3737802