Subject: Ticket Assigned - Conversation with ahmad
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 08 Jan 2022 16:51:04 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ahmad ahmad                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  ahmad Bot:  Hi Ahmad ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  00971502814553            08:41 PM, 08th Jan                   mayar                   Hi Ahmad,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           08:42 PM, 08th Jan                   mayar                   You can return the products within 14 days through one of the following options: 1- You can contact the customer support team at (800629823) to book an appointment to receive the returned product.  2- You can also book an appointment for receiving the returned product online by logging into your account and going to the order history and then clicking on “Order Number” from this page (https://www.maxfashion.com/ue/en/), and selecting The products you want to return. 3- You can visit the nearest branch of (Max) and return the product to the branch.           08:49 PM, 08th Jan                   mayar                   It was a pleasure to assist you. Thank you for shopping with us. Have a wonderful day.           08:50 PM, 08th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3737719