Subject: Ticket Assigned - Conversation with aliaa
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 08 Jan 2022 16:50:36 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with aliaa aliaa                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  aliaa Bot:  Hi Aliaa ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0509461049            08:37 PM, 08th Jan                   mayar                   Hi Aliaa,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           08:38 PM, 08th Jan                     aliaa                    Hi mayar how r u today           08:38 PM, 08th Jan                     aliaa                    Please dear i return items and its already collected yesterday           08:38 PM, 08th Jan                   mayar                   im good and you           08:39 PM, 08th Jan                     aliaa                    I just wanna know if the quality checj already done or not yet           08:39 PM, 08th Jan                   mayar                   Could you please share your order number so that I can assist you further?           08:39 PM, 08th Jan                     aliaa                    Am good too dear thanks for ask           08:39 PM, 08th Jan                     aliaa                    9522013160           08:40 PM, 08th Jan                   mayar                   We request you to please allow us some time to check your details and back to you, stay with us           08:42 PM, 08th Jan                     aliaa                    Sure take ur time           08:43 PM, 08th Jan                   mayar                   We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.           08:43 PM, 08th Jan                     aliaa                    And will take from 2 to 15 days to be refunded at my bank account, right ?           08:44 PM, 08th Jan                     aliaa                    Is there any link i can track the process from my side ?           08:44 PM, 08th Jan                   mayar                   You can also track the order on  (https://www.fareye.co/track.html?com_code=lmg&pm_Id=493&thex=ffffff&track_page_version=V2&&tracking_number=FP0618001462&utm_source=hybris&utm_medium=email&utm_campaign=order_shipped_SA_ar ) through the tracking number (RP010522003791).           08:48 PM, 08th Jan                   mayar                   Is there anything else i can help you with?            08:48 PM, 08th Jan                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:50 PM, 08th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3737717