Subject: Ticket Assigned - Conversation with rizka
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 07 Jan 2022 19:53:46 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with rizka rizka                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  i didn’t proceed my payment in tabby,does it automatically cancelled? Bot:  Please enter your name Customer:  rizka Bot:  Hi Rizka ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  95220061572 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  9522601572 Bot:    Your order status is  : Verifying payment   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0544364568            11:41 PM, 07th Jan                   mayar                   Hi Rizka,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           11:42 PM, 07th Jan                     rizka                    Halo           11:42 PM, 07th Jan                     rizka                    My order number is 9522601572, it’s stated verifying payment. I didn’t want to continue the payment, I want to cancel           11:43 PM, 07th Jan                   mayar                   We request you to please allow us some time to check your details and back to you, stay with us           11:44 PM, 07th Jan                   mayar                   We'd like to confirm you that order has not been placed successfully as the payment from your credit card used has been unsuccessful.  Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.  If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.           11:45 PM, 07th Jan                     rizka                    If I didn’t continue the payment, so it the transaction will not be proceeding right?           11:46 PM, 07th Jan                   mayar                   yes,           11:47 PM, 07th Jan                   mayar                   Is there anything else i can help you with?            11:47 PM, 07th Jan                     rizka                             11:47 PM, 07th Jan                     rizka                    But its said being processed           11:48 PM, 07th Jan                   mayar                   Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.           11:48 PM, 07th Jan                     rizka                    I am sorry, still confused           11:49 PM, 07th Jan                     rizka                    However it will be cancelled automatically?           11:49 PM, 07th Jan                   mayar                   If a transaction is not captured, it will be reversed back to the card.           11:49 PM, 07th Jan                     rizka                    How about my order status in my account?           11:50 PM, 07th Jan                     rizka                    Will be updated?           11:50 PM, 07th Jan                   mayar                   We'd like to confirm you that order has not been placed successfully as the payment from your credit card used has been unsuccessful.           11:51 PM, 07th Jan                     rizka                    May I know when the sale will be over?           11:52 PM, 07th Jan                   mayar                   We would like to inform that our prices for some items may vary a bit throughout the day because we offer variety of promotions and offers on our website which may inflict the prices of these items.   We can never guarantee a sudden hike or downfall of an item's price. However, we always try to provide our products with maximum discount to our customers.           11:52 PM, 07th Jan                     rizka                    Okay thank you again           11:53 PM, 07th Jan                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:53 PM, 07th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3733921