Subject: Ticket Assigned - Need escalation late delivery
From: Shoemart <[email-masked]>
To: [email-masked]
Date: Fri, 07 Jan 2022 18:45:35 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Need escalation late delivery hi                    Bot:  Hi again! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9521377230 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            10:42 AM, 07th Jan                   Mazin                   Hi Dear customer,Good morning, Thank you for contacting us. My name is Mazin Bassi How may I help you?        
    10:42 AM, 07th Jan                     hi                    Hello sir good morning I place order week ago still not recived           10:43 AM, 07th Jan                   Mazin                   Thank you for sharing the order details. Please allow me a moment to check this for you.           10:43 AM, 07th Jan                   Mazin                   Is this your correct contact number 971524967547 ?           10:44 AM, 07th Jan                     hi                    Yes           10:45 AM, 07th Jan                   Mazin                   please accept our sincere apologies for this unexpected delay. we will escalate this issue to our concerned team to deliver you order asap           10:45 AM, 07th Jan                   Mazin                   Is there anything else i can help you with ?           10:45 AM, 07th Jan                     hi                    How much more time will it take ?           10:46 AM, 07th Jan                   Mazin                   We will up
 date you with 1-2 business days           10:48 AM, 07th Jan                   Mazin                   Is there anything else i can help you with ?           10:50 AM, 07th Jan                   Mazin                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           10:52 AM, 07th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3731075