Subject: Ticket Assigned - pre
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 07 Jan 2022 18:45:34 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  pre ayesha javed                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  ayesha javed Bot:  Hi Ayesha Javed ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an
  additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0568457611            10:20 AM, 07th Jan                   Mazin                   Hi  Ayesha ,Good morning, Thank you for contacting us. My name is Mazin Bassi How may I help you?           10:20 AM, 07th Jan                     ayesha javed                    hello           10:20 AM, 07th Jan                     ayesha javed                    There is a promotion of back to school           10:21 
 AM, 07th Jan                     ayesha javed                    when i enter the promo code to get 15% off           10:21 AM, 07th Jan                     ayesha javed                    it shows the code is expired           10:21 AM, 07th Jan                   Mazin                   Could you please share with us the code ?           10:21 AM, 07th Jan                     ayesha javed                    is the promotion is still there or not?           10:21 AM, 07th Jan                     ayesha javed                    BTS15           10:22 AM, 07th Jan                     ayesha javed                    the code is there when i open any school item           10:22 AM, 07th Jan                   Mazin                   Please allow me a moment to check this for you.           10:25 AM, 07th Jan                     ayesha javed                    ok           10:25 AM, 07th Jan                   Mazin                   Please be assured as we have now escalated this issue to 
 our concerned team and they will update you asap           10:27 AM, 07th Jan                     ayesha javed                    ok           10:28 AM, 07th Jan                     ayesha javed                    thank you           10:28 AM, 07th Jan                   Mazin                   Is there anything else i can help you with ?           10:28 AM, 07th Jan                     ayesha javed                    no           10:28 AM, 07th Jan                   Mazin                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:28 AM, 07th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3731019