Subject: Ticket Assigned - Need escalation late refund
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 07 Jan 2022 18:45:34 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Need escalation late refund sonam                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  sonam Bot:  Hi Sonam ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0585882305            10:15 AM, 07th Jan                   Mazin                   Hi  Sonam,Good morning, Thank you for contacting us. My name is Mazin Bassi How may I help you?           10:15 AM, 07th Jan                     sonam                    Can u see my last orfer?           10:16 AM, 07th Jan                     sonam                    order?           10:16 AM, 07th Jan                     sonam                    i had requested for return and refund for 2 items out of 4           10:16 AM, 07th Jan                     sonam                    and its still showing under process           10:16 AM, 07th Jan                     sonam                    its been a long time           10:16 AM, 07th Jan                     sonam                    the person had already collected the items from me next day of the return request date           10:17 AM, 07th Jan                     sonam                    Order #9518385155           10:17 AM, 07th Jan                   Mazin                   Thank you for sharing the order details. Please allow me a moment to check this for you.           10:18 AM, 07th Jan                     sonam                    its will a months time by next week           10:18 AM, 07th Jan                   Mazin                   please accept our sincere apologies for this unexpected delay. we will escalate this issue to our concerned team to process the refund for your order asap           10:19 AM, 07th Jan                     sonam                    yes please how can i know about this           10:19 AM, 07th Jan                   Mazin                   Is there anything else i can help you with ?           10:19 AM, 07th Jan                     sonam                    is there any request number for me to followup           10:19 AM, 07th Jan                     sonam                    or something           10:19 AM, 07th Jan                   Mazin                   We will update you on [email-masked] asap           10:19 AM, 07th Jan                     sonam                    coz ur online doesnt show anything about return status           10:19 AM, 07th Jan                     sonam                    will out conversation be saved?           10:20 AM, 07th Jan                     sonam                    coz i really dont want to face a hassle           10:20 AM, 07th Jan                     sonam                    i should be knowing whom i spoke to before and what was communicated to me so i can raise the issue if this doesnt gets solved           10:20 AM, 07th Jan                   Mazin                   We’re on it - and we’ll do our best to sort this out quickly.           10:21 AM, 07th Jan                     sonam                    sure           10:21 AM, 07th Jan                     sonam                    Thankyou           10:21 AM, 07th Jan                   Mazin                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:23 AM, 07th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3731016