Subject: Ticket Assigned - Conversation with may helal
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 07 Jan 2022 18:18:55 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with may helal may helal                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  may helal Bot:  Hi May Helal ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Qatar Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account.  2. Email customer care for a pick-up at [email-masked]   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0097455483966            10:12 PM, 07th Jan                   mayar                   Hi Helal,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           10:14 PM, 07th Jan                   mayar                   يمكنكم استرجاع المنتجات خلال 14 يوم عن طريق إحدى الخيارات التالية: 1- يمكنك الإتصال بفريق دعم العملاء على (8000629) لحجز موعد استلام المنتج المرتجع.  2- يمكنك أيضا حجز موعد استلام المنتج المرتجع من عبر الإنترنت عم طريق تسجيل الدخول إلى حسابك والانتقال إلى سجل الطلبات ثم انقر على "رقم الطلب" من هذه الصفحة (https://www.maxfashion.com/qa/en/)، واختيار المنتجات التي تريد إرجاعها.  3- يمكنك زيارة أقرب فرع من (ماكس) و إرجاع المنتج إلى الفرع.           10:17 PM, 07th Jan                   mayar                   You can return the products within 14 days through one of the following options: 1- You can contact the customer support team at (8000629) to book an appointment to receive the returned product. 2- You can also book an appointment for receiving the returned product online by logging in to your account and going to the order history and then clicking on “Order Number” from this page (https://www.maxfashion.com/qa/en/), and selecting The products you want to return. 3- You can visit the nearest branch of (Max) and return the product to the branch.           10:17 PM, 07th Jan                   mayar                   Is there anything else i can help you with?            10:17 PM, 07th Jan                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:18 PM, 07th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3733662