Subject: Ticket Assigned - Conversation with i have an order
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 07 Jan 2022 17:34:12 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with i have an order i have an order                    Bot:  Hi again! Bot:  Please enter your name Customer:  i have an order Bot:  Hi I Have An Order ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Kuwait Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            09:12 PM, 07th Jan                   mayar                   Hi ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           09:12 PM, 07th Jan                     i have an order                    I have an order and I received it now.. But I think there was a mistake or wrong in the order           09:13 PM, 07th Jan                     i have an order                    I order for the mask set of 3           09:13 PM, 07th Jan                     i have an order                    But I received only 2 pieces inside of it           09:13 PM, 07th Jan                     i have an order                             09:15 PM, 07th Jan                     i have an order                    It think it should set 3 not set 2           09:15 PM, 07th Jan                     i have an order                    Can u check it out??? And help           09:17 PM, 07th Jan                     i have an order                    Because I paid for set of 3           09:17 PM, 07th Jan                   mayar                   Could you please share your order number so that I can assist you further?           09:17 PM, 07th Jan                     i have an order                    8122377702           09:17 PM, 07th Jan                   mayar                   We request you to please allow us some time to check your details and back to you, stay with us           09:18 PM, 07th Jan                     i have an order                    OK please           09:18 PM, 07th Jan                   mayar                   We apologize for the inconvenience caused.   After checking your order, we found out that your order has been delivered completely, including Set of 3 - Assorted Anti-Dust Face Masks with Ear Loops           09:22 PM, 07th Jan                     i have an order                    Yes but what I received it was set of 2 only           09:23 PM, 07th Jan                     i have an order                    For kids it's fine           09:23 PM, 07th Jan                     i have an order                    But the for adult it's only 2 inside           09:23 PM, 07th Jan                     i have an order                    From online it's was set of 3           09:24 PM, 07th Jan                   mayar                   We request you to please allow us some time to check your details and back to you, stay with us           09:24 PM, 07th Jan                     i have an order                    I don't know from where is the wrong           09:24 PM, 07th Jan                     i have an order                    As I send to u the picture it was only 2 in the picture           09:24 PM, 07th Jan                     i have an order                    With black dot and with white dot           09:25 PM, 07th Jan                     i have an order                    As per in the picture online it's should consist of black with półka dots, white with półka dots and plain black but it's missing black           09:26 PM, 07th Jan                   mayar                   Thank you for allowing me the time to check. I appreciate your patience.           09:28 PM, 07th Jan                   mayar                   We would like to inform you that we have processed the refund of amount (1.4  ) in your my credit wallet.You can use your my credit account in your online purchase in 5 easy steps:  Step 1 - Simply log onto your account Step 2 - Start shopping Step 3 - Add chosen items to basket Step 4 - Proceed to checkout Step 5 - Select the my credit as a payment option           09:29 PM, 07th Jan                   mayar                   Is there anything else i can help you with?            09:31 PM, 07th Jan                   mayar                   It was a pleasure to assist you. Thank you for shopping with us. Have a wonderful day.           09:33 PM, 07th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3733529