Subject: Ticket Assigned - need escalation coll
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 07 Jan 2022 16:59:52 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation coll hi i have a return since november but until now no one collected it                    Customer:  Hi Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hi I Have A Return Since November But Until Now No One Collected It ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9512322688 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            08:50 PM, 07th Jan                     hi i have a return since november but until now no one collected it                    Ok           08:50 PM, 07th Jan                     hi i have a return since november but until now no one collected it                    No one collected my return yet           08:51 PM, 07th Jan                     hi i have a return since november but until now no one collected it                    Order # 9512322688           08:51 PM, 07th Jan                     hi i have a return since november but until now no one collected it                    ???           08:51 PM, 07th Jan                   mayar                   Hi ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           08:51 PM, 07th Jan                   mayar                   We request you to please allow us some time to check your details and back to you, stay with us           08:51 PM, 07th Jan                     hi i have a return since november but until now no one collected it                    Order # 9512322688           08:52 PM, 07th Jan                     hi i have a return since november but until now no one collected it                    Return item not yet collected           08:52 PM, 07th Jan                   mayar                   Please provide us with address information in order to update it (house number - neighborhood - street - city) and serve you to the fullest.           08:53 PM, 07th Jan                   mayar                   to arrange for collection asap           08:53 PM, 07th Jan                     hi i have a return since november but until now no one collected it                    Building 49, unit 213 Street 4, discovery gardens dubai           08:54 PM, 07th Jan                     hi i have a return since november but until now no one collected it                    When can i get my refund?           08:54 PM, 07th Jan                   mayar                   once items return to our wearhouse we will process the refund           08:55 PM, 07th Jan                     hi i have a return since november but until now no one collected it                    So can you collect it?           08:57 PM, 07th Jan                     hi i have a return since november but until now no one collected it                    It’s been a while no one collected it           08:57 PM, 07th Jan                   mayar                   we will arrange for collection We request you to please allow us some time so we can work on this and do the needful.   We appreciate your patience.           08:58 PM, 07th Jan                   mayar                   Is there anything else i can help you with?            08:58 PM, 07th Jan                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:59 PM, 07th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3733376