Subject: Ticket Assigned - Conversation with maria halim
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 06 Jan 2022 19:02:53 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with maria halim maria halim                    Bot:  Hi again! Bot:  Please enter your name Customer:  maria halim Bot:  Hi Maria Halim ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0529033190            10:39 PM, 06th Jan                     maria halim                    Ok           10:40 PM, 06th Jan                   mayar                   Hi Maria,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           10:41 PM, 06th Jan                     maria halim                    Thank you           10:43 PM, 06th Jan                     maria halim                    I need to cancel my order           10:44 PM, 06th Jan                   mayar                   Could you please share your order number so that I can assist you further?           10:44 PM, 06th Jan                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           10:47 PM, 06th Jan                     maria halim                             10:49 PM, 06th Jan                     maria halim                    Sir           10:53 PM, 06th Jan                     maria halim                    R u herr           10:53 PM, 06th Jan                   mayar                   As per the status, the order is already out to delivery to the store and will be available for collection for 14 days from the confirmation email received to collect.  The order will be automatically cancelled if not collected within 14 days           10:54 PM, 06th Jan                     maria halim                    And my amount it will be refund           10:56 PM, 06th Jan                     maria halim                    Or I can to go store when I receive SMS to collect the item           10:56 PM, 06th Jan                   mayar                   the amount you paid online will be refunded back to your original payment method           10:56 PM, 06th Jan                   mayar                   yes, you can           10:57 PM, 06th Jan                     maria halim                    Even I will go and need           10:57 PM, 06th Jan                     maria halim                    To cancel           10:57 PM, 06th Jan                     maria halim                    I can cancel and I will refund the amount           10:57 PM, 06th Jan                   mayar                   The order will be automatically cancelled if not collected within 14 days           10:58 PM, 06th Jan                   mayar                   for day you have received the SMS           10:58 PM, 06th Jan                   mayar                   Is there anything else i can help you with?            11:00 PM, 06th Jan                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:02 PM, 06th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3730077