Subject: Ticket Assigned - need escalation C&C
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 06 Jan 2022 18:30:17 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation C&C nesrine                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  nesrine Bot:  Hi Nesrine ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9521104348 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0504123960            10:05 PM, 06th Jan                   mayar                   Hi Nesrine,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           10:06 PM, 06th Jan                     nesrine                    hi           10:06 PM, 06th Jan                     nesrine                    please my order is a click and collect and it has been10 days now           10:07 PM, 06th Jan                     nesrine                    not yet arrived in Dubai mall branch           10:07 PM, 06th Jan                     nesrine                    i would like to know when its gonna arrive please           10:08 PM, 06th Jan                     nesrine                    helloooo           10:10 PM, 06th Jan                   mayar                   We request you to please allow us some time to check your details and back to you, stay with us           10:10 PM, 06th Jan                     nesrine                    ok           10:10 PM, 06th Jan                   mayar                   Thank you for allowing me the time to check. I appreciate your patience.           10:15 PM, 06th Jan                   mayar                   We sincerely apologize for any inconvenience caused you. This is not the experience we offerPlease be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             10:15 PM, 06th Jan                   mayar                   Is there anything else i can help you with?            10:17 PM, 06th Jan                     nesrine                    when i can have a feedback please?           10:20 PM, 06th Jan                     nesrine                    i need a time frame please           10:20 PM, 06th Jan                   mayar                   We’re on it - and we’ll do our best to sort this out quickly.We request you to please allow us some time so we can work on this and do the needful.   We appreciate your patience.           10:23 PM, 06th Jan                   mayar                   after chat close           10:24 PM, 06th Jan                     nesrine                    ok           10:24 PM, 06th Jan                   mayar                   Is there anything else i can help you with?            10:27 PM, 06th Jan                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:29 PM, 06th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3729924