Subject: Ticket Assigned - Conversation with sneha
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 06 Jan 2022 17:28:06 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sneha sneha                    Bot:  Hi again! Bot:  Please enter your name Customer:  sneha Bot:  Hi Sneha ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Bahrain Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +97333188741            08:57 PM, 06th Jan                   mayar                   Hi Sneha,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           08:58 PM, 06th Jan                     sneha                    Hi           08:58 PM, 06th Jan                     sneha                    I have requested for return of two items on 29th December but still nobody has come yo college it           08:59 PM, 06th Jan                     sneha                    Collect*           08:59 PM, 06th Jan                     sneha                    *to collect it           08:59 PM, 06th Jan                     sneha                    Are you there?           09:02 PM, 06th Jan                   mayar                   Could you please share your order number so that I can assist you further?           09:03 PM, 06th Jan                     sneha                    7320595916           09:04 PM, 06th Jan                   mayar                   Thank you for sharing the order details. Please allow me a moment to check this for you.           09:06 PM, 06th Jan                   mayar                   Thank you for allowing me the time to check. I appreciate your patience.           09:08 PM, 06th Jan                   mayar                   Could you please confirm is this your correct phone number 97333188741?           09:08 PM, 06th Jan                     sneha                    Yes           09:08 PM, 06th Jan                   mayar                   We sincerely apologize for any inconvenience caused you. This is not the experience we offer Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.           09:10 PM, 06th Jan                   mayar                   Is there anything else i can help you with?            09:11 PM, 06th Jan                     sneha                    I went to marina mall to return but they didn't take it           09:12 PM, 06th Jan                   mayar                   please note that the store will not accept return if there is return generated online           09:19 PM, 06th Jan                   mayar                   please confirm if you to return the items in the store           09:19 PM, 06th Jan                   mayar                   to cancel the return you initiated to be able to return the item in the store           09:20 PM, 06th Jan                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           09:22 PM, 06th Jan                   mayar                   Hi Sneha, I have not received a response from you still, please confirm if we are still connected?           09:25 PM, 06th Jan                   mayar                   Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           09:27 PM, 06th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3729659