Subject: Ticket Assigned - Conversation with nesma fathi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 06 Jan 2022 17:22:30 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with nesma fathi nesma fathi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hello Bot:  Hi Hello ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9518797201 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0589972286 Bot:  Please wait while we transfer you to an agent Agent:  Hey, Thank you for contacting us. My name is Kabir , I will be happy to assist you. Customer:  i placed an order on sunday Customer:  And still didn't receive it Customer:  It's supposed to be delivered on monday Customer:  am travelling outside the country next Saturday Customer:  The due date yo recieve it is tomorrow bcuz u don't deliver on Friday Customer:  what to do now? Customer:  Helllllllo Agent:  Please confirm if you are contacting regarding the following order number: 9518797201 Customer:  Yes Agent:  Thank you for sharing the order details. Please allow me a moment to check this for you. Customer:  Ok Agent:  We're happy to inform you that your order is already on its way. You can now track it online at https://rb.gy/2y9ril using tracking number (FP121221003911). Our courier partner will contact you to arrange a time for delivery. The order should be with you soon.   Agent:  Most likely the order will be out for delivery within 48 hrs Agent:  Please be assured to receive a call from our delivery agent as we have now informed our courier team to contact you prior to the delivery of your items. The mobile number you provided is (971589972286) Agent:  Is there anything else I can help you with today? Agent:  We thank you for your understanding and cooperation. Feel free to get in touch with us for further assistance. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  an item was cancelled from my order (9518797201) and no refund came back to my account i shoukd be refunded with 120 DHE Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  No refund came back to my account Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  nesma fathi Bot:  Hi Nesma Fathi ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            09:07 PM, 06th Jan                     nesma fathi                    Hello           09:07 PM, 06th Jan                   mayar                   Hi Nesma,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           09:07 PM, 06th Jan                     nesma fathi                    an item was cancelled from my order on December 15th and still didn't receive the refund           09:09 PM, 06th Jan                     nesma fathi                    9518797201 order number           09:10 PM, 06th Jan                   mayar                   We request you to please allow us some time to check your details and back to you, stay with us           09:10 PM, 06th Jan                     nesma fathi                    I should be refunded by 120 DHE           09:10 PM, 06th Jan                   mayar                   We would like to inform you that we have processed the refund AED120.00 on (12/12/21) and the amount you paid online will be refunded back to your original payment method           09:11 PM, 06th Jan                     nesma fathi                    didn't refund yet!!!!           09:12 PM, 06th Jan                     nesma fathi                    Its almost 3 weeks           09:12 PM, 06th Jan                   mayar                   we have processed the refund from end kindly check with your bank           09:17 PM, 06th Jan                   mayar                   Is there anything else i can help you with?            09:20 PM, 06th Jan                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:21 PM, 06th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3729645