Subject: Ticket Assigned - need escalation jira
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 05 Jan 2022 20:29:50 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation jira shehab                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  shehab Bot:  Hi Shehab ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  /startOver Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  No Bot:  Thank you and do rate us for the service Customer:  Not Helpful Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +201028494989            12:08 AM, 06th Jan                     shehab                    Ok           12:08 AM, 06th Jan                   mayar                   Hi Shehab,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           12:08 AM, 06th Jan                     shehab                    لو سمحت عندي مشكلة فالpromo code           12:09 AM, 06th Jan                     shehab                    I have a promo code 30% discount because its my first order and it written expired           12:10 AM, 06th Jan                   mayar                   الرجاء  تزويدنا بالكود           12:10 AM, 06th Jan                     shehab                    30MEF           12:10 AM, 06th Jan                   mayar                   We request you to please allow us some time to check your details and back to you, stay with us           12:13 AM, 06th Jan                     shehab                    Ok           12:13 AM, 06th Jan                   mayar                   عذرا ، لقد انتهت صلاحية هذا الرمز.           12:17 AM, 06th Jan                   mayar                   Sorry, this code has expired.           12:18 AM, 06th Jan                     shehab                    الكود اتبعتلي من نصف ساعة كيف انتهي ؟؟           12:18 AM, 06th Jan                     shehab                    ياريت حل للمشكلة دي انا لسة مستخدمتش الكود ولا طلبت و دا لأول اوردر كيف انتهي           12:19 AM, 06th Jan                     shehab                    من نصف ساعة بظبط بعد ما حملت التطبيق جالي الكود كيف تقولي انتهي           12:20 AM, 06th Jan                   mayar                   نعتذر بصدق عن أي إزعاج ، لقد أرسلنا استفسارك إلى الفريق المعني وسيتواصل معك أحد زملائنا في أسرع وقت ممكن لمساعدتك في حل هذه المشكلة..           12:21 AM, 06th Jan                   mayar                   هل لديك أي استفسار آخر يمكنني مساعدتك به؟            12:21 AM, 06th Jan                     shehab                    No thanks           12:21 AM, 06th Jan                     shehab                    يعني اية الي هيحصل دلوقتي           12:21 AM, 06th Jan                     shehab                    المفروض الكود يشتغل           12:22 AM, 06th Jan                     shehab                    ؟           12:22 AM, 06th Jan                   mayar                   سنقوم برفع الشكوي الي  الفريق ليتم تفعيل  الكود           12:22 AM, 06th Jan                     shehab                    تمام شكرا           12:22 AM, 06th Jan                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:29 AM, 06th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3725083