Subject: Ticket Assigned - Conversation with mariam
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 05 Jan 2022 19:06:23 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mariam mariam                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  mariam Bot:  Hi Mariam ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Kuwait Bot:  Please enter your order number to continue Customer:  812232351 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0096566420294            10:53 PM, 05th Jan                   mayar                 
   Hi Mariam,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           10:55 PM, 05th Jan                     mariam                    yes please i was ordering through the app           10:55 PM, 05th Jan                     mariam                    the amount was deducted from the bank account           10:55 PM, 05th Jan                     mariam                    but didn't get the order confirmation           10:55 PM, 05th Jan                   mayar                   Could you please share your correct order number so that I can assist you further?           10:57 PM, 05th Jan                     mariam                    then called the call center they provided me with an order number who's later i received two different massages saying one order number wasn't confirmed and the other said another order number will shortly be confirmed           10:57 PM, 05th Jan                     mariam                    but i can't find any o
 f them in the orders history so i don't know if it's confirmed or not but the amount was taken from the bank account           10:57 PM, 05th Jan                     mariam                    812232351           10:57 PM, 05th Jan                     mariam                    this is the confirmed one           10:58 PM, 05th Jan                     mariam                    the other said was not confirmed           10:58 PM, 05th Jan                     mariam                    ??           10:58 PM, 05th Jan                     mariam                    i have the other one           10:59 PM, 05th Jan                     mariam                    8122323492           10:59 PM, 05th Jan                   mayar                   Thank you for sharing the order details. Please allow me a moment to check this for you.           10:59 PM, 05th Jan                     mariam                    i don't know which one is my order           11:00 PM, 05th Jan                     mariam 
                    8122323531           11:01 PM, 05th Jan                   mayar                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (8122323492) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (8122323531).   The payment has been captured only once from your account which is for the new successfully placed order.  Once this order has been shipped out you will receive an email notification for the same containing the tracking details.           11:02 PM, 05th Jan                     mariam                    what about this one i keep gett massages with order numbers but without confirmation           11:02 PM, 05th Jan                   mayar                   the order vsi confirming with this order no # 8122323531  
          11:03 PM, 05th Jan                   mayar                   Once this order has been shipped out you will receive an email notification for the same containing the tracking details.           11:03 PM, 05th Jan                     mariam                    ok thanks           11:03 PM, 05th Jan                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:06 PM, 05th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3724786