Subject: Ticket Assigned - Conversation with hi
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 05 Jan 2022 18:46:34 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9522183437 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0529899872            10:34 PM, 05th Jan                     hi                    Ok           10:34 PM, 05th Jan                   mayar                   Hi ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           10:34 PM, 05th Jan                     hi                    Hi           10:35 PM, 05th Jan                     hi                    I had ordered and paid for 4 items           10:35 PM, 05th Jan                     hi                    But only received 3 items           10:35 PM, 05th Jan                     hi                    When i checked the order i found one item was cancelled           10:35 PM, 05th Jan                     hi                    So how will i get my payment back for the item that Max canceled           10:36 PM, 05th Jan                     hi                    Hello           10:37 PM, 05th Jan                   mayar                   Could you please share your order number so that I can assist you further?           10:37 PM, 05th Jan                     hi                    9522183437           10:38 PM, 05th Jan                   mayar                   Thank you for sharing the order details. Please allow me a moment to check this for you.           10:39 PM, 05th Jan                     hi                    Ok           10:39 PM, 05th Jan                   mayar                   We sincerely apologize for any inconvenience caused you. This is not the experience we offer   We would like to inform you that we have processed the refund  on (1/5/22 ) and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           10:40 PM, 05th Jan                     hi                    You mean the amount will go back to my bank account?           10:42 PM, 05th Jan                     hi                    ?           10:43 PM, 05th Jan                   mayar                   yes,           10:44 PM, 05th Jan                   mayar                   Is there anything else i can help you with?            10:44 PM, 05th Jan                     hi                    No, thank you           10:44 PM, 05th Jan                     hi                    /startOver           10:44 PM, 05th Jan                     hi                    /startOver           10:44 PM, 05th Jan                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:45 PM, 05th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3724677