Subject: Ticket Assigned - Conversation with arunkumar
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 05 Jan 2022 18:11:17 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with arunkumar arunkumar                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  arunkumar Bot:  Hi Arunkumar ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Qatar Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account.  2. Email customer care for a pick-up at [email-masked]   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0097430752803            09:31 PM, 05th Jan                     arunkumar                    Ok           09:33 PM, 05th Jan                   mayar                   Hi Arunkumar,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           09:33 PM, 05th Jan                     arunkumar                    Hi how are you? I hope all good           09:34 PM, 05th Jan                     arunkumar                    Actually today i make one order just now i received my order once i open i check one item is different           09:35 PM, 05th Jan                   mayar                   We are truly sorry to hear that you have received a different item than the one you originally ordered from our website. We will surely help you out with this.           09:37 PM, 05th Jan                   mayar                   Could you please share your order number so that I can assist you further?           09:37 PM, 05th Jan                     arunkumar                    4622236618           09:38 PM, 05th Jan                   mayar                   Thank you for sharing the order details. Please allow me a moment to check this for you.           09:38 PM, 05th Jan                     arunkumar                    Pls           09:39 PM, 05th Jan                   mayar                   We sincerely apologize for any inconvenience caused you. This is not the experience we offer we do not have an exchange option available online at this time.           09:40 PM, 05th Jan                   mayar                   Could you please share the item name to create return for items so that I can assist you further?           09:40 PM, 05th Jan                     arunkumar                    Ok           09:41 PM, 05th Jan                   mayar                   Could you please share the item name or pic           09:42 PM, 05th Jan                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           09:44 PM, 05th Jan                     arunkumar                             09:47 PM, 05th Jan                     arunkumar                    Marked one           09:47 PM, 05th Jan                   mayar                   We request you to please allow us some time to check your details and back to you, stay with us           09:48 PM, 05th Jan                     arunkumar                             09:51 PM, 05th Jan                     arunkumar                    But i got this item           09:51 PM, 05th Jan                   mayar                   please advise how many did you receive           09:53 PM, 05th Jan                     arunkumar                    I order total 6 qty one item i got different color           09:55 PM, 05th Jan                     arunkumar                             09:57 PM, 05th Jan                   mayar                   we have create return for items # - Embroidered Polo T-shirt with Short Sleeves           09:58 PM, 05th Jan                     arunkumar                    Replace not possible           09:59 PM, 05th Jan                   mayar                   we do not have an exchange option available online at this time.           10:00 PM, 05th Jan                     arunkumar                    If i want to go near store i am ready           10:01 PM, 05th Jan                   mayar                   We sincerely apologize for any inconvenience however, please note the courier partner may take up to 3 - 5 business days to arrange the collection. They will contact you on the following contact number when arranging the collection with you: (97430752803). If the collection has still not been done after allowing that time please do get back to us and let us know, we will be happy to assist you further.           10:01 PM, 05th Jan                   mayar                   you can return the items in any store but currently you can return at the store because the order status not updated           10:02 PM, 05th Jan                   mayar                   Is there anything else i can help you with?            10:03 PM, 05th Jan                     arunkumar                    You can check possible any store my order t shirt available so i will go there           10:04 PM, 05th Jan                   mayar                   We sincerely apologize for any inconvenience however, we do not have access to check the local store inventory requesting you again to either check it on our website online or please visit the nearest store to check there directly we appreciate you understanding and cooperation           10:09 PM, 05th Jan                   mayar                   Is there anything else i can help you with?            10:09 PM, 05th Jan                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:10 PM, 05th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3724496