Subject: Ticket Assigned - Conversation with hello
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 05 Jan 2022 17:04:04 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hello hello                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hello Bot:  Hi Hello ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Bahrain Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +97333871636            08:43 PM, 05th Jan                     hello                    Ok           08:43 PM, 05th Jan                   mayar                   Hi ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           08:43 PM, 05th Jan                     hello                    Hi           08:43 PM, 05th Jan                     hello                    Please i  bought something from max city center           08:44 PM, 05th Jan                     hello                    I want to exchange it with another product           08:44 PM, 05th Jan                     hello                    Can i exchange it in another shop of max           08:44 PM, 05th Jan                     hello                    From example zinj           08:44 PM, 05th Jan                     hello                    Or it should be from the same shop           08:45 PM, 05th Jan                   mayar                   we would like to inform you  that is had purchasing items from the store  you cannot return through online           08:47 PM, 05th Jan                   mayar                   we request you to please contact or visit any nearby stores as they would be assist you in this regards.           08:49 PM, 05th Jan                   mayar                   Is there anything else i can help you with?            08:49 PM, 05th Jan                     hello                    I bought clothes           08:53 PM, 05th Jan                     hello                    I know what are the types of clothes that cannot be returned           08:54 PM, 05th Jan                     hello                    So i can exchane in another shop           08:54 PM, 05th Jan                     hello                    ?           08:54 PM, 05th Jan                   mayar                   did you purchasing from the store           08:54 PM, 05th Jan                     hello                    Yes.           08:54 PM, 05th Jan                     hello                    Today           08:54 PM, 05th Jan                     hello                    From city center           08:55 PM, 05th Jan                     hello                    I can go to zinj to exchange it?           08:55 PM, 05th Jan                   mayar                   We would like to inform you that , we are online support team and we do not have enough information regarding the store policy and promotions. we request you to visit nearest store so they can assist you optimally?           08:57 PM, 05th Jan                   mayar                   Is there anything else i can help you with?            09:00 PM, 05th Jan                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:03 PM, 05th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3724119