Subject: Ticket Assigned - Conversation with sajan
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 04 Jan 2022 18:21:55 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sajan sajan                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  sajan Bot:  Hi Sajan ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Kuwait Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +96551407848            10:14 PM, 04th Jan                     sajan                    Okay           10:14 PM, 04th Jan                   mayar                   Hi Sajan,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           10:14 PM, 04th Jan                     sajan                    I ordered slim fit 2xl shirt through online, but I got a regular fit           10:15 PM, 04th Jan                     sajan                    So how can I get normal size           10:15 PM, 04th Jan                   mayar                   Could you please share your order number so that I can assist you further?           10:16 PM, 04th Jan                     sajan                    8121938010           10:17 PM, 04th Jan                   mayar                   We request you to please allow us some time to check your details and back to you, stay with us           10:18 PM, 04th Jan                   mayar                   We are truly sorry to hear that you have received a different item than the one you originally ordered from our website. We will surely help you out with this.           10:18 PM, 04th Jan                   mayar                   we do not have an exchange option available online at this time. You can return online purchases through the below three channels:           10:19 PM, 04th Jan                     sajan                    Okayy           10:19 PM, 04th Jan                   mayar                   ·You can contact our customer support team on 1800871 to book a return and to be notified of the refund amount based on our return policy.  ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any (centerpoint) store across the KW.           10:19 PM, 04th Jan                   mayar                   ·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (centerpoint) store in the KW. ·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe. ·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.           10:20 PM, 04th Jan                   mayar                   Is there anything else i can help you with?            10:21 PM, 04th Jan                     sajan                    Thanks           10:21 PM, 04th Jan                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:21 PM, 04th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3718767