Subject: Ticket Assigned - Conversation with ghaida alghanim
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 04 Jan 2022 17:54:35 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ghaida alghanim ghaida alghanim                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  /startover Bot:  Please enter your name Customer:  /startover Bot:  Please enter your name Customer:  ghaida alghanim Bot:  Hi Ghaida Alghanim ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Kuwait Bot:     Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +96590000968            09:45 PM, 04th Jan                   mayar                   Hi Ghaida,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           09:46 PM, 04th Jan                     ghaida alghanim                             09:46 PM, 04th Jan                     ghaida alghanim                    I would like to return two bags one is sasha and celeste           09:47 PM, 04th Jan                     ghaida alghanim                    How can I return them           09:47 PM, 04th Jan                   mayar                   We request you to please allow us some time to check your details and back to you, stay with us           09:48 PM, 04th Jan                     ghaida alghanim                    Ok           09:49 PM, 04th Jan                   mayar                   You can return the products within 14 days through one of the following options: 1- You can contact our customer support team at (1800871) to book an appointment for receiving the returned product.  2- You can also book an appointment to receive the returned product online by logging in to your account and going to the order history and then clicking on “Order Number” from this page (https://www.centrepointstores.com/kw/en/department/kids and choose the products you want to return.  3- You can visit the nearest branch of (Centerpoint) and return the product to the branch. Thank you for your cooperation and shopping with us.           09:51 PM, 04th Jan                   mayar                   Is there anything else i can help you with?            09:53 PM, 04th Jan                   mayar                   It was a pleasure to assist you. Thank you for shopping with us. Have a wonderful day.           09:54 PM, 04th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3718651