Subject: Ticket Assigned - need escalation deli
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 04 Jan 2022 16:52:13 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation deli sarah                    Customer:  hello Bot:  Hi again! Bot:  Please enter your name Customer:  sarah Bot:  Hi Sarah ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9521660456 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            08:45 PM, 04th Jan                   mayar                   Hi Sarah,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           08:46 PM, 04th Jan                     sarah                    Hi i was talking to Kabir earlier           08:46 PM, 04th Jan                     sarah                    But I didn't received any response from him           08:46 PM, 04th Jan                     sarah                    regarding may order 9521660456           08:46 PM, 04th Jan                     sarah                    can it be delivered tomorrow?           08:46 PM, 04th Jan                   mayar                   We request you to please allow us some time to check your details and back to you, stay with us           08:47 PM, 04th Jan                   mayar                   Could you please confirm is this your correct phone number 971556375612?           08:47 PM, 04th Jan                     sarah                    yes           08:48 PM, 04th Jan                   mayar                   Please be assured that now we will escalate your concern to our delivery team and we will ask them to deliver the order as early as possible.            08:48 PM, 04th Jan                     sarah                    i need it by tomorrow           08:48 PM, 04th Jan                   mayar                   your order now is out for delivery we will follow up with the courier team to deliver your order asap           08:49 PM, 04th Jan                   mayar                   Is there anything else i can help you with?            08:50 PM, 04th Jan                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:51 PM, 04th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3718307